Stadium Tour Guide & Fan Experience Lead

ASM Global; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Legends Global is seeking a Tour Guide for Highmark Stadium in Buffalo, NY. You will deliver engaging, informative tours, ensuring safety and exemplary service for all guests.

Opening in the 2026 NFL season, the New Highmark Stadium will be the home of the Buffalo Bills. You will lead daily and private tours, provide accurate facts, and coordinate operations with the tour team to create memorable experiences.

Qualifications

• Ability to communicate effectively with groups of all sizes and guests of diverse ages and backgrounds.
• Relevant customer service experience and ability to demonstrate a positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and accurately recite scripted tour facts and information.
• Willingness to be flexible with schedule and daily assignments, and work on evenings, weekends, and holidays as required.

Responsibilities

• Interact and guide visitors through a walking tour of Highmark Stadium in a safe and effective way.
• Present factual, accurate knowledge of Highmark Stadium, the Buffalo Bills, and the city of Buffalo in accordance with information provided by management.
• Provide exceptional customer service to stadium visitors by welcoming each visitor, serving during their tour experience, and maintaining a professional image.
• Answer questions from visitors regarding daily tour options and other stadium offerings such as private tours and private events.
• Collaborate with team members to monitor the tour route and ensure smooth tour operations.
• Communicate with teammates and supervisors via 2-way radio to relay updates, coordinate tour timing, and support tour operations.
• Ensure safety of all visitors.

Skills

Communication

Customer service

Interpersonal skills

Memorization

Flexible schedule

Bilingual

Ticketmaster Host

Tools

Ticketmaster Host

Job description

Legends Global is seeking a Tour Guide for Highmark Stadium in Buffalo, NY. You will deliver engaging, informative tours, ensuring safety and exemplary service for all guests.

Opening in the 2026 NFL season, the New Highmark Stadium will be the home of the Buffalo Bills. You will lead daily and private tours, provide accurate facts, and coordinate operations with the tour team to create memorable experiences.