Stadium Event Staff: Guest Services & Crowd Ops

BEST Crowd Management; Indianapolis (IN); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Diversity & inclusion

Job summary

BEST Crowd Management is seeking an Event Staff member in Indianapolis to join a dynamic team delivering exceptional service at events. You will assist with attendee support, set-up tasks, and crowd management to ensure a safe and enjoyable experience.

The role emphasizes reliability, strong communication, and flexibility to work evenings, weekends, and holidays based on event schedules. A high school diploma or equivalent is preferred, with experience in customer service as a plus.

Qualifications

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Job description

BEST Crowd Management is seeking an Event Staff member in Indianapolis to join a dynamic team delivering exceptional service at events. You will assist with attendee support, set-up tasks, and crowd management to ensure a safe and enjoyable experience.

The role emphasizes reliability, strong communication, and flexibility to work evenings, weekends, and holidays based on event schedules. A high school diploma or equivalent is preferred, with experience in customer service as a plus.