Stadium Guest Services Ambassador

BEST Crowd Management; Indianapolis (IN); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training & development

Flexible scheduling

Positive work environment

Job summary

BEST Crowd Management is hiring Guest Services Staff for Lucas Oil Stadium & ICC in Indianapolis, IN. This part-time role focuses on delivering exceptional guest experiences, welcoming attendees, guiding them to seating, restrooms, concessions and exits, and ensuring safety and a positive event atmosphere.

Candidates should be at least 18, possess a high school diploma or equivalent, and have strong communication and customer service skills.

Qualifications

• Experience in customer service or hospitality is advantageous.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in high-pressure situations.

Responsibilities

• Provide outstanding customer service to event attendees.
• Assist with event setup and signage placement.
• Monitor venue areas for cleanliness and policy compliance.
• Answer questions about the event, facilities and amenities.
• Direct guests to seating, restrooms, concessions and exits.
• Address inquiries and resolve issues promptly and professionally.
• Collaborate with staff and vendors to ensure smooth operations.
• Assist with crowd management to ensure safety and enjoyment of attendees.

Skills

Customer service

Communication

Problem solving

Flexibility

Reliability

Stamina

Education

High School Diploma or equivalent

Job description

BEST Crowd Management is hiring Guest Services Staff for Lucas Oil Stadium & ICC in Indianapolis, IN. This part-time role focuses on delivering exceptional guest experiences, welcoming attendees, guiding them to seating, restrooms, concessions and exits, and ensuring safety and a positive event atmosphere.

Candidates should be at least 18, possess a high school diploma or equivalent, and have strong communication and customer service skills.