St. Louis-Based Customer Service Supervisor: Orders Lead

Roha; St. Louis (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

Roha in St. Louis, MO is seeking a Customer Service Supervisor to lead a team and manage orders to ensure timely delivery and high customer satisfaction. The role reports to the Operations Manager and involves training staff, handling complex customer issues, and coordinating with Account Managers and Inventory.

The ideal candidate will oversee returns, credit notes, and communications with customers, while driving performance and service levels across the department.

Qualifications

• Based in St. Louis, MO area or willing to relocate.
• Experience supervising a customer service team.
• Experience handling order processing and credit/returns processes.

Responsibilities

• Resolves complex account problems and requests from customers.
• Manage order processing and ensure timely delivery of all orders. Coordinate with Inventory Controller for any inventory issues / back orders.
• Trains, develops and motivates staff.
• Keep Account Managers and the Sales Director informed of any customer order issues, action plans, and resolutions.
• Reviews customer returns / quality claims and issue credit notes prior to sending to Controller.
• Manages direct reports for order verification and invoice verification.
• Receive customer complaints, investigate and respond back to the customers with corrective actions taken.
• Manage external communication for the company related to customer relations.
• Motivates staff to achieve identified goals while providing superior customer service.
• Report all pertinent information to the Operations Manager and perform additional duties that may be assigned by management.

Skills

Account management

Order processing

Team leadership

Customer service

Job description

Roha in St. Louis, MO is seeking a Customer Service Supervisor to lead a team and manage orders to ensure timely delivery and high customer satisfaction. The role reports to the Operations Manager and involves training staff, handling complex customer issues, and coordinating with Account Managers and Inventory.

The ideal candidate will oversee returns, credit notes, and communications with customers, while driving performance and service levels across the department.