SRE‑NOC Engineer: Automate Incidents & Reliability

Remote; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

NiCE Ltd. is seeking an experienced SRE‑NOC to own incident response, on‑call operations, and reliability engineering across cloud and on‑prem environments.

You will build and maintain monitoring, alerting and runbooks while reducing toil through automation and self‑healing techniques. The role emphasizes collaboration with Engineering, Infrastructure, Security, and Product teams to improve system design and resilience.

Qualifications

• Experience in operating in 24x7 NOC or production environments.
• Strong Linux systems administration.
• Proficiency with cloud platforms (AWS, Azure, GCP).
• Scripting or programming experience (Python, Bash, Go).
• Experience with IaC tools (Terraform, Ansible).
• Understanding of SLOs/SLIs.

Responsibilities

• Act as a primary or escalation responder in a 24x7 on‑call rotation.
• Lead or support Major Incident (MI) response, including triage, mitigation and resolution.
• Coordinate across Engineering, Infrastructure, Security, and Product teams.
• Execute and improve runbooks, playbooks, and escalation paths.
• Drive blameless post‑incident reviews (PIRs) and track corrective actions.

Skills

Linux systems administration

Incident management

Python

Bash

Go

Networking fundamentals

SRE / NOC concepts

On‑call incident response

Tools

Docker

Kubernetes

Terraform

Ansible

Datadog

Grafana

CloudWatch

Splunk

AWS

Azure

GCP

Job description

NiCE Ltd. is seeking an experienced SRE‑NOC to own incident response, on‑call operations, and reliability engineering across cloud and on‑prem environments.

You will build and maintain monitoring, alerting and runbooks while reducing toil through automation and self‑healing techniques. The role emphasizes collaboration with Engineering, Infrastructure, Security, and Product teams to improve system design and resilience.