NOC Engineer / SRE

Remote; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

NiCE Ltd. is seeking an experienced SRE‑NOC to own incident response, on‑call operations, and reliability engineering across cloud and on‑prem environments.

You will build and maintain monitoring, alerting and runbooks while reducing toil through automation and self‑healing techniques. The role emphasizes collaboration with Engineering, Infrastructure, Security, and Product teams to improve system design and resilience.

Qualifications

• Experience in operating in 24x7 NOC or production environments.
• Strong Linux systems administration.
• Proficiency with cloud platforms (AWS, Azure, GCP).
• Scripting or programming experience (Python, Bash, Go).
• Experience with IaC tools (Terraform, Ansible).
• Understanding of SLOs/SLIs.

Responsibilities

• Act as a primary or escalation responder in a 24x7 on‑call rotation.
• Lead or support Major Incident (MI) response, including triage, mitigation and resolution.
• Coordinate across Engineering, Infrastructure, Security, and Product teams.
• Execute and improve runbooks, playbooks, and escalation paths.
• Drive blameless post‑incident reviews (PIRs) and track corrective actions.

Skills

Linux systems administration

Incident management

Python

Bash

Go

Networking fundamentals

SRE / NOC concepts

On‑call incident response

Tools

Docker

Kubernetes

Terraform

Ansible

Datadog

Grafana

CloudWatch

Splunk

AWS

Azure

GCP

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.

How will you make an impact?

Incident Response & Operations

• Act as a primary or escalation responder in a 24x7 on‑call rotation

• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution

• Coordinate across Engineering, Infrastructure, Security, and Product teams

• Execute and improve runbooks, playbooks, and escalation paths

• Drive blameless post‑incident reviews (PIRs) and track corrective actions

Monitoring, Alerting & Observability

• Own service health monitoring across infrastructure, applications, and dependencies

• Design and maintain alerting strategies that align with SLIs/SLOs

• Reduce alert fatigue through signal‑to‑noise improvements

• Build dashboards using tools such as:

  • Grafana

  • Prometheus

  • Datadog / Splunk / CloudWatch

Reliability Engineering & Automation

• Automate repetitive operational tasks to reduce manual toil

• Improve mean time to detect (MTTD) and mean time to resolve (MTTR)

• Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows

• Implement self‑healing and auto‑remediation where possible

• Partner with engineering teams to improve system design for reliability

Platform & Infrastructure Support

• Support and troubleshoot:

  • Linux‑based systems

  • Cloud platforms (AWS, Azure, GCP)

  • Kubernetes / containerized environments

• Assist with capacity planning and availability reviews

• Ensure operational readiness for production releases

Have you got what it takes?

Technical

• Strong Linux systems administration

• Experience with incident management and production support

• Familiarity with:

  • Cloud infrastructure (AWS preferred)

  • Containers & orchestration (Docker, Kubernetes)

  • Monitoring/alerting platforms

• Scripting or programming experience in Python, Bash, Go, or similar

• Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

Operational

• Experience working in 24x7 NOC or production operations environments

• Ability to handle high‑pressure incidents calmly and effectively

• Strong written and verbal communication for incident coordination

• Comfort working from runbooks—but improving them when they fall short

Preferred / Differentiators

• Experience defining or operating to SLOs / SLIs

• Prior migration from traditional NOC → SRE model

• Infrastructure as Code experience (Terraform, Ansible, etc.)

• Exposure to security, compliance, or regulated environments

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.