SRE Manager: Reliability, Automation & AI Ops

M&T Bank; Buffalo (NY); On-site; USD 140,000 - 233,000; Full time

Job summary

M&T Bank is seeking an experienced SRE Manager to lead multi-domain teams ensuring reliability, scalability, and operational excellence across critical platforms. The role emphasizes automation, observability, incident leadership, and cloud-native practices to deliver resilient customer-facing services.

The ideal candidate brings 10+ years in technology with 5+ years in leadership, deep SRE knowledge, and strong communication to coordinate with Architecture, Security, and Business stakeholders.

Qualifications

• 10+ years of technology experience with application support, infrastructure, cloud, software engineering, or reliability engineering responsibilities.
• 5+ years of leadership experience managing engineering, operations, or SRE teams.
• Experience managing production systems supporting critical business functions.
• Strong knowledge of SRE principles, including SLOs, observability, automation, incident management, and operational excellence.
• Experience leading major incident response, root cause analysis, and service restoration efforts.
• Experience with cloud platforms, distributed systems, APIs, and modern application architectures.
• Strong communication, analytical, decision-making, and stakeholder management skills.

Responsibilities

• Define and execute SRE strategies that improve system reliability, availability, scalability, and performance.
• Establish and govern SLIs, SLOs, and operational health metrics.
• Lead production readiness reviews, disaster recovery testing, resilience assessments, and operational risk mitigation activities.
• Drive continuous improvement of application stability, service availability, and customer experience.

Skills

Leadership

SRE Principles

Observability

Automation

Incident Management

Cloud Platforms

Azure

Communication

Stakeholder Management

AI/Automation

Education

Bachelor's degree in Computer Science, Engineering, IT, or related field

Tools

Dynatrace

Splunk

Datadog

Grafana

Azure Monitor

OpenTelemetry

PowerShell

Python

Bash

APIs

Job description

M&T Bank is seeking an experienced SRE Manager to lead multi-domain teams ensuring reliability, scalability, and operational excellence across critical platforms. The role emphasizes automation, observability, incident leadership, and cloud-native practices to deliver resilient customer-facing services.

The ideal candidate brings 10+ years in technology with 5+ years in leadership, deep SRE knowledge, and strong communication to coordinate with Architecture, Security, and Business stakeholders.