SRE Manager: Lead Reliability & Scalable Systems

Wex; Boston (MA); On-site; USD 106,000 - 131,000; Full time

Job summary

WEX is seeking a mid-level Site Reliability Engineer Manager in Boston to lead a globally diverse team, drive incident response, and advance reliability initiatives across monitoring, automation, and capacity planning. You willPartner with engineering and product teams to embed reliability into every build and operate in an agile environment with a focus on innovation and observability.

The role emphasizes reducing toil through automation, on-call readiness, and strong problem-solving skills,

Qualifications

• 3+ years of experience in system administration, DevOps, or SRE roles.
• 2+ years of experience managing people or teams.
• 2+ years of experience leading projects.
• Proficiency in scripting and automation using Python, Bash, or Go.
• Experience with monitoring and logging (Grafana, ELK stack, Splunk, etc.).
• Knowledge of containerization and orchestration (Docker, Kubernetes).
• Understanding of CI/CD pipelines and version control systems.
• Understanding of monitoring tools such as Prometheus, Grafana, or Splunk.
• Strong problem-solving skills and a willingness to learn.

Responsibilities

• Lead, mentor, and elevate a globally diverse team of Site Reliability Engineers—driving critical operations, incident response, and strategic projects while championing ongoing career development.
• Monitor and manage system health, availability, and performance.
• Develop and maintain automation tools for system provisioning, monitoring, and alerting.
• Participate in on-call rotations and respond to system alerts and incidents.
• Collaborate with development teams to implement reliability-focused features.
• Improve observability and logging for troubleshooting issues.
• Follow IT security policies and compliance requirements.

Skills

SRE leadership

Automation scripting

Monitoring & logging

Containerization

CI/CD

Cloud platforms

Communication

Incident response

Tools

Docker

Kubernetes

Grafana

ELK stack

Splunk

Prometheus

Terraform

Ansible

CloudFormation

Job description

WEX is seeking a mid-level Site Reliability Engineer Manager in Boston to lead a globally diverse team, drive incident response, and advance reliability initiatives across monitoring, automation, and capacity planning. You willPartner with engineering and product teams to embed reliability into every build and operate in an agile environment with a focus on innovation and observability.

The role emphasizes reducing toil through automation, on-call readiness, and strong problem-solving skills,