SRE Lead: Incident Recovery & Observability

Bestegg; Wilmington (DE); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Retirement plans

Paid time off

Health insurance options

Flexible Spending Plans

Life Insurance

Wellness programs

Employee assistance programs

Discounted benefits

Job summary

Best Egg is seeking a Site Reliability Engineer to lead major incident recovery, improve observability, mentor engineers, and drive reliability improvements across our platform.

You will own incident response, optimize alerts and dashboards in Datadog, and collaborate with AWS/cloud teams to reduce outages and toil. Strong communication and leadership under pressure are essential to success in a fast‑paced financial services environment.

Qualifications

• Hands‑on familiarity with production support, monitoring, alerting, and incident response practices.
• Working knowledge of Datadog dashboards, monitors, logs, metrics, and APM concepts.
• Ability to troubleshoot application, infrastructure, batch, or file transfer issues using runbooks and telemetry.
• Experience with AWS or cloud operations and scripting with Python, PowerShell, Bash, or similar tools.
• Clear communication skills during incidents, service requests, and post‑incident follow‑through.
• Strong experience leading production incident recovery and cross‑system reliability investigations.
• Ability to mentor engineers and influence technical decisions without direct authority.
• Datadog, AWS, ITIL, Linux, or automation certification.
• Experience with JAMS, GoAnywhere, xMatters, ServiceNow/Jira, or CI/CD environments.
• Exposure to AIOps, anomaly detection, operational automation, or reliability engineering.
• Familiarity with financial services controls, secure file transfer, or regulated operations.

Responsibilities

• Lead technical recovery efforts for major incidents, coordinating triage, evidence review, restoration actions, and validation.
• Optimize observability strategy, alert quality, dashboard standards, and telemetry coverage across multiple services.
• Drive reliability initiatives that reduce recurring failures, noisy alerts, manual work, and operational risk.
• Mentor associate engineers on troubleshooting methods, RCA evidence, runbook quality, and production support judgment.
• Influence engineering decisions by identifying reliability risks, missing telemetry, supportability gaps, and resiliency patterns.
• Improve JAMS, GoAnywhere, Datadog, xMatters, and service support practices through automation and standards.
• Partner with leaders and technical teams to prioritize remediations based on customer impact, business impact, and operational exposure.

Skills

Incident response

Observability

AWS

Mentoring

Communication

CI/CD

Automation

SRE practices

Reliability engineering

AIOps

Tools

Datadog

JAMS

GoAnywhere

xMatters

ServiceNow/Jira

CI/CD tools

AWS tooling

Job description

Best Egg is seeking a Site Reliability Engineer to lead major incident recovery, improve observability, mentor engineers, and drive reliability improvements across our platform.

You will own incident response, optimize alerts and dashboards in Datadog, and collaborate with AWS/cloud teams to reduce outages and toil. Strong communication and leadership under pressure are essential to success in a fast‑paced financial services environment.