SRE Lead: Incident Commander & Reliability Architect

U.S. Bank; Chicago (IL); On-site; USD 112,000 - 131,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is seeking an experienced Senior Site Reliability Engineer to lead incident response, RCA, and reliability programs. You will drive monitoring, automation, and IaC across AWS/Azure, Kubernetes, and CI/CD stacks while mentoring DevOps and production support engineers.

The role emphasizes cross-functional collaboration with software and infrastructure teams, strong governance, and data-driven improvement of system reliability at scale. Eligible location is a U.S.

Qualifications

• Bachelor's degree or equivalent work experience.
• Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development.

Responsibilities

• Lead the troubleshooting and resolution of complex production incidents, including application failures, API issues, cloud platform outages, performance degradation, and operational disruptions.
• Conduct comprehensive root cause analysis (RCA), impact assessments, mitigation planning, and implementation of permanent corrective actions.
• Design and enhance monitoring, observability, alerting, dashboards, health checks, and operational runbooks to improve platform reliability and availability.
• Drive automation initiatives using scripting, Infrastructure as Code (IaC), CI/CD pipelines, and self-healing capabilities to reduce manual operational effort.
• Partner with software engineering, infrastructure, and product teams to identify, prioritize, and remediate recurring reliability issues.
• Serve as the Incident Commander during major incidents, coordinating cross-functional response teams and driving restoration activities.
• Provide leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers.
• Utilize operational metrics including MTTR, MTTD, SLA compliance, backlog health, incident volume, and problem closure rates to drive continuous improvement and operational excellence.

Skills

SRE

DevOps

Production Support

Platform Engineering

Distributed Systems

Incident response

Workload prioritization

Reliability improvement

Incident Management

Problem Management

Change Management

RCA

Python

PowerShell

Shell Scripting

Automation frameworks

CI/CD tools

GitHub Actions

Azure DevOps

Jenkins

GitLab

Datadog

Splunk

Dynatrace

Grafana

Prometheus

CloudWatch

Azure Monitor

OpenTelemetry

ServiceNow

Jira

Terraform

Ansible

REST APIs

SQL/Relational DBs

Education

Bachelor's degree or equivalent

Tools

AWS

Azure

Kubernetes

Docker

Job description

U.S. Bank is seeking an experienced Senior Site Reliability Engineer to lead incident response, RCA, and reliability programs. You will drive monitoring, automation, and IaC across AWS/Azure, Kubernetes, and CI/CD stacks while mentoring DevOps and production support engineers.

The role emphasizes cross-functional collaboration with software and infrastructure teams, strong governance, and data-driven improvement of system reliability at scale. Eligible location is a U.S.