SRE Lead: Incident Commander for Cloud Reliability
Us Bank
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Benefits offered by this job
Job summary
U.S. Bank is seeking an experienced Site Reliability Engineer/DevOps specialist to lead the resolution of complex production incidents and drive reliability across cloud platforms.
You will mentor teams, coordinate incident response as Incident Commander, and partner with software engineering, infrastructure, and product teams to remediate recurring issues. Applicants should have 6–8 years of relevant experience, a Bachelor's degree or equivalent, and deep knowledge of AWS/Azure, Kubernetes,
Qualifications
- Bachelor's degree or equivalent work experience.
- Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development.
Responsibilities
- Lead troubleshooting and resolution of complex production incidents, including application failures, API issues, cloud outages, performance degradation, and disruptions.
- Conduct comprehensive root cause analysis (RCA), impact assessments, mitigation planning, and implementation of permanent corrective actions.
- Design and enhance monitoring, observability, alerting, dashboards, health checks, and runbooks to improve platform reliability and availability.
- Drive automation initiatives using scripting, Infrastructure as Code (IaC), CI/CD pipelines, and self-healing capabilities.
- Partner with software engineering, infrastructure, and product teams to identify, prioritize, and remediate recurring reliability issues.
- Serve as Incident Commander during major incidents, coordinating cross-functional response teams and driving restoration activities.
- Provide leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers.
- Utilize MTTR, MTTD, SLA compliance, backlog health, incident volume, and problem closure rates to drive continuous improvement.
Skills
Education
Tools
Job description
U.S. Bank is seeking an experienced Site Reliability Engineer/DevOps specialist to lead the resolution of complex production incidents and drive reliability across cloud platforms.
You will mentor teams, coordinate incident response as Incident Commander, and partner with software engineering, infrastructure, and product teams to remediate recurring issues. Applicants should have 6–8 years of relevant experience, a Bachelor's degree or equivalent, and deep knowledge of AWS/Azure, Kubernetes,
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