SRE Lead: AI-Driven Onboarding & Observability

Cricket Wireless LLC.; Dallas (TX); On-site; USD 141,000 - 237,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Extended sick leave

Adoption Reimbursement

Disability Benefits

Life and AD&D Insurance

Wellness programs

Employee discounts on mobility plans

Job summary

AT&T is seeking a highly skilled Lead Software Engineer for the SRE Onboarding and automation team in a full-time office role. The position focuses on automation, observability, AI-driven improvements, and proactive issue detection to safeguard critical business flows.

You will design scalable solutions, enhance the observability platform, and develop dashboards while collaborating across teams to reduce manual steps and operational overhead.

Qualifications

• 5+ years of software engineering, automation, or platform development; 8+ years preferred.
• Strong programming skills in Java (preferred) or similar backend tech.
• Experience building APIs, microservices, and scalable backend systems.
• Hands-on with CI/CD pipelines, DevOps practices, and cloud architecture.
• Familiarity with observability tools and dashboards.
• Collaborates well across application, architecture, and leadership teams.
• Passionate about AI-driven automation and developer productivity.

Responsibilities

• Drive end-to-end onboarding automation and observability integrations.
• Deliver intelligent solutions for client support, onboarding management, issue troubleshooting, and outage prevention.
• Shape how teams interact with the observability platform using automation to cut manual steps.
• Design and implement scalable automation to streamline onboarding workflows.
• Enhance the SRE Intake platform for usability, performance, and extensibility.
• Explore new technologies (LLMs, agents, Azure features) for faster solutions.
• Serve as Observability expert to enable early issue detection and resolution.
• Collaborate with client teams to build customized dashboards and monitors.

Skills

Java

APIs

Microservices

CI/CD

DevOps

Cloud architecture

Observability

AI automation

Collaboration

Tools

Azure

LLMs

Agents

Job description

AT&T is seeking a highly skilled Lead Software Engineer for the SRE Onboarding and automation team in a full-time office role. The position focuses on automation, observability, AI-driven improvements, and proactive issue detection to safeguard critical business flows.

You will design scalable solutions, enhance the observability platform, and develop dashboards while collaborating across teams to reduce manual steps and operational overhead.