Lead Software Reliability Engineer

Jobtailor

Atlanta (TX)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Jobtailor seeks a seasoned software engineer to lead end-to-end onboarding automation and observability integrations, delivering intelligent solutions for client support and onboarding management.

You will help shape how teams interact with the observability platform, leveraging automation to boost efficiency, reduce operational overhead, and enable faster, smarter issue resolution. This role emphasizes scalable backend systems and AI-driven automation.

Qualifications

5+ years of experience in software engineering or platform development.
Proficient in Java or similar backend technologies.
Experience building APIs, microservices and scalable backend systems.
Hands-on with CI/CD pipelines, DevOps and cloud architecture.
Familiarity with observability tools and SRE practices.
Strong collaboration across teams and leadership.

Responsibilities

Drive end-to-end onboarding automation and observability integrations.
Enhance onboarding management, client support, and issue troubleshooting.
Design scalable automation to eliminate manual steps in onboarding workflows.
Maintain and improve the SRE Intake platform for usability and performance.
Explore AI/ML and Azure features to improve automation and efficiency.
Collaborate with client teams to build dashboards and monitors.

Skills

Java Programming

API Development

CI/CD Pipelines

Observability Tools

SRE Practices

Collaboration

AI/ML Integration

Tools

CI/CD Tools

Azure Features

Observability Platform

Job description

Drive end-to-end onboarding automation, enhancing observability integrations, and delivering intelligent solutions for client support, onboarding management, issue troubleshooting, and outage prevention.
Help shape how teams interact with the observability platform by leveraging automation to improve efficiency, reduce operational overhead, and enable faster, smarter issue resolution.
Design and implement scalable automation solutions to eliminate manual steps in onboarding workflows.
Enhance and maintain the SRE Intake platform with a focus on usability, performance, and extensibility.
Continuously explore and evaluate new technologies—such as LLMs, agents, and the latest Azure features to find faster and better ways to address business challenges.
Become Observability expert to facilitate early detection and issues resolution.
Collaborate with client teams to build customized dashboards and monitors.

Requirements

5+ years of experience in software engineering, automation, or platform development - preferred 8+ years.
Strong programming skills in Java (preferred) or similar backend technologies.
Experience building APIs, microservices, and scalable backend systems.
Hands-on experience with CI/CD pipelines, DevOps practices, and Cloud architecture
Familiarity with observability tools
Strong collaboration skills to works effectively across application, architecture, and leadership teams.
Passion for innovation, particularly in AI-driven automation and developer productivity.
Preferred Qualifications:
Experience building or integrating AI/ML or intelligent automation solutions .
Knowledge of SRE practices and production support workflows.
Experience with frontend technologies and improving UI/UX.
Exposure to large-scale onboarding or intake systems.
Familiarity with data visualization frameworks and reporting tools.

Core Competencies

Demonstrates expertise in software engineering and automation, with a strong focus on building scalable backend systems, APIs, and CI/CD pipelines. Proficient in leveraging observability tools and AI-driven solutions to enhance client onboarding and issue resolution.

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