Lead Software Reliability Engineering

Cricket Wireless LLC.; Dallas (TX); On-site; USD 141,000 - 237,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Extended sick leave

Adoption Reimbursement

Disability Benefits

Life and AD&D Insurance

Wellness programs

Employee discounts on mobility plans

Job summary

AT&T is seeking a highly skilled Lead Software Engineer for the SRE Onboarding and automation team in a full-time office role. The position focuses on automation, observability, AI-driven improvements, and proactive issue detection to safeguard critical business flows.

You will design scalable solutions, enhance the observability platform, and develop dashboards while collaborating across teams to reduce manual steps and operational overhead.

Qualifications

• 5+ years of software engineering, automation, or platform development; 8+ years preferred.
• Strong programming skills in Java (preferred) or similar backend tech.
• Experience building APIs, microservices, and scalable backend systems.
• Hands-on with CI/CD pipelines, DevOps practices, and cloud architecture.
• Familiarity with observability tools and dashboards.
• Collaborates well across application, architecture, and leadership teams.
• Passionate about AI-driven automation and developer productivity.

Responsibilities

• Drive end-to-end onboarding automation and observability integrations.
• Deliver intelligent solutions for client support, onboarding management, issue troubleshooting, and outage prevention.
• Shape how teams interact with the observability platform using automation to cut manual steps.
• Design and implement scalable automation to streamline onboarding workflows.
• Enhance the SRE Intake platform for usability, performance, and extensibility.
• Explore new technologies (LLMs, agents, Azure features) for faster solutions.
• Serve as Observability expert to enable early issue detection and resolution.
• Collaborate with client teams to build customized dashboards and monitors.

Skills

Java

APIs

Microservices

CI/CD

DevOps

Cloud architecture

Observability

AI automation

Collaboration

Tools

Azure

LLMs

Agents

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology. We’re looking for innovators who challenge the status quo and bring bold ideas to redefine connectivity. At AT&T, you won’t just imagine the future, you’ll build it. We are seeking a highly skilled and hands-on Lead Software Engineer to join Software Reliability Engineering (SRE) Onboarding and automation team. This role will drive innovation through automation, enhancement of observability platform to improve efficiency, utilize AI capabilities to improve user experience, and enable proactive detection of issues impacting critical business flows.

What you’ll do:

• You will play a key role in driving end-to-end onboarding automation, enhancing observability integrations, and delivering intelligent solutions for client support, onboarding management, issue troubleshooting, and outage prevention.
• You will help shape how teams interact with the observability platform by leveraging automation to improve efficiency, reduce operational overhead, and enable faster, smarter issue resolution.
• Design and implement scalable automation solutions to eliminate manual steps in onboarding workflows
• Enhance and maintain the SRE Intake platform with a focus on usability, performance, and extensibility
• Continuously explore and evaluate new technologies—such as LLMs, agents, and the latest Azure features—to find faster and better ways to address business challenges
• Become Observability expert to facilitate early detection and issues resolution
• Collaborate with client teams to build customized dashboards and monitors

What you’ll bring:

• 5+ years of experience in software engineering, automation, or platform development - preferred 8+ years.
• Strong programming skills in Java (preferred) or similar backend technologies.
• Experience building APIs, microservices, and scalable backend systems.
• Hands-on experience with CI/CD pipelines, DevOps practices, and Cloud architecture
• Familiarity with observability tools
• Strong collaboration skills to works effectively across application, architecture, and leadership teams.
• Passion for innovation, particularly in AI-driven automation and developer productivity

Preferred Qualifications:

• Experience building or integrating AI/ML or intelligent automation solutions.
• Knowledge of SRE practices and production support workflows.
• Experience with frontend technologies and improving UI/UX.
• Exposure to large-scale onboarding or intake systems.
• Familiarity with data visualization frameworks and reporting tools.

Our Lead Software Engineering jobs earn between $141,300.00 - $237,400.00 USD Annual.

#LI-Onsite Full-time office role.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40 Time Type: Regular Location: Atlanta, Georgia, USA:TX:Dallas / Three AT&T Plaza (308 S Akard St) - Co:308 S Akard St Salary Range: $141,300.00 - $237,400.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.