SRE - Incident RCA & Observability (Remote)

Socket.dev; Georgia; Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision coverage

401(k) match

Flexible time off

Hybrid/Remote work

Vacation and sick leave

Wellness reimbursement

Life insurance

Education assistance

Pre-Tax Savings Accounts

EAP

Job summary

Origami Risk is hiring a Site Reliability Engineer to help improve time-to-resolution and scale our SaaS platform. You will lead post-incident investigations, craft RCAs, and collaborate across Cloud Operations and Engineering to prevent incidents and enhance observability.

The role emphasizes deep observability tool experience, cloud familiarity (AWS/Azure), and strong coding skills to support automation and incident response. Hybrid or remote work options are available where permitted.

Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• 5+ years of proven experience in a Site Reliability Engineering role
• Strong knowledge of SRE best practices and incident management protocols
• Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
• Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
• Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
• Excellent problem-solving skills and a data-driven approach to incident analysis
• Prior experience operating within a Public Cloud environment (AWS strongly preferred)
• Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges.
• Solid knowledge of SaaS operations
• Advanced written and verbal communication skills
• Knowledge of CI/CD pipelines
• Experience working in an IaC environment

Responsibilities

• Leads post-incident investigations for the Site Reliability team.
• Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies.
• Drafts clear and insightful RCAs for customer delivery.
• Cross trains colleagues on how to best leverage observability tools during incident and performance investigations.
• Provides visibility to all stakeholders throughout the entire Site Reliability process.
• Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability.
• Develops client-focused dashboards/alerts to proactively identify performance challenges.
• Monitors and continuously improves our time to resolution metrics.
• Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations.
• Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns.
• Contributes to the development of automation tools to streamline incident response.
• Works proactively to prevent incidents and reduce their impact on our platform.
• Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms.
• Other duties as assigned.

Skills

SRE best practices

Incident management

Observability

Code reading/writing

Cloud platforms

Public cloud experience

C#/.NET troubleshooting

SaaS operations

Communication skills

CI/CD pipelines

IaC

Education

Bachelor's degree in CS or related field

Tools

New Relic

DataDog

Sumo Logic

Job description

Origami Risk is hiring a Site Reliability Engineer to help improve time-to-resolution and scale our SaaS platform. You will lead post-incident investigations, craft RCAs, and collaborate across Cloud Operations and Engineering to prevent incidents and enhance observability.

The role emphasizes deep observability tool experience, cloud familiarity (AWS/Azure), and strong coding skills to support automation and incident response. Hybrid or remote work options are available where permitted.