Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE

Holmes Murphy; Arkansas; Remote; USD 65,000 - 109,000; Full time

Job summary

A leading provider of risk management solutions seeks a Sr. Workers' Compensation Claims Specialist, Supervisor to oversee claims handling and support staff development. This remote role requires expertise in claims management and strong leadership skills. The ideal candidate will ensure high-quality service delivery while fostering team growth and communication.

Benefits

Paid Parental Leave

Company paid continuing Education & Tuition Reimbursement

401k Profit Sharing

Generous time off practices

Paid Volunteer time off

DE&I programs and initiatives

Merit increases and promotion opportunities

Discretionary bonus opportunities

Qualifications

• 5+ years of adjusting property and casualty claims, including litigated claims.
• Active state-specific Workers Compensation License required.

Responsibilities

• Adjudicate claims during staffing shortages and negotiate settlements.
• Monitor and document claim files focusing on Coverage and Investigation.
• Assist staff in managing litigation claims and ensuring timely responses.

Skills

Problem-Solving

Relationship Building

Collaboration

Education

High school diploma

College degree preferred

AIC

CPCU

Job description

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Job Description

We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states. This team member will provide high-quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. They will also support staff with goals, career development, and engagement.

Essential Responsibilities

• Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
• Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
• Discuss complex claims and coverage issues with clients, addressing any inquiries.
• Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
• Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.

Management Responsibilities

• Ensure appropriate staffing, including hiring and terminations.
• Coach team members on workflow, processes, customer service, and client consulting.
• Conduct performance reviews, set goals, and hold employees accountable.
• Foster career development and manage timesheets and compensation decisions.
• Coordinate training and maintain standardized processes for quality service.
• Facilitate regular team meetings and attend enterprise and leadership training.

Additional Responsibilities

• Conduct monthly performance meetings and quarterly team meetings.
• Set and monitor annual goals for staff.
• Participate in round tables, claim reviews, and Risk Control Workshops.
• Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
• Analyze performance data to implement necessary changes.
• Review all files at least every 90 days.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Experience: 5+ years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred.
• Licensing: Active state-specific Workers Compensation License required or the ability to acquire license within three months of hire.
• Skills: Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties, proficient in claims processing procedures, knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.
• Technical Competencies: Strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and compliance. Prioritizes problem-solving, relationship building, and collaboration to deliver impactful solutions and a world-class client experience.

About Us

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services. Our team is committed to excellence, integrity, and creating value for our clients through proactive strategies. We emphasize building a best-in-class culture by empowering employees, fostering honest communication, establishing meaningful relationships, and supporting organizational success.

Benefits

• Paid Parental Leave and supportive New Parent Benefits
• Company paid continuing Education & Tuition Reimbursement
• 401k Profit Sharing
• Generous time off practices and paid holidays
• Paid Volunteer time off and charitable matching
• DE&I programs and initiatives
• Merit increases and promotion opportunities
• Discretionary bonus opportunities

The salary range for this role is $65,000–$109,000, based on experience, education, and certifications. Holmes Murphy offers a comprehensive total rewards package including bonuses, wellbeing benefits, and professional development support.

Additional Details

Remote position. Seniority level: Mid-Senior level. Employment type: Full-time. Industry: Insurance, Human Resources.