Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE

Holmes Murphy; Hyde Park Township (IL); Remote; USD 65,000 - 109,000; Full time

Job summary

Join a forward-thinking company as a Sr. Workers' Compensation Claims Specialist, Supervisor, where you will oversee claims handling and mentor staff. This role is pivotal in ensuring high-quality claims management for complex cases. You will be part of a creative team that values excellence and integrity, offering innovative risk management solutions. Enjoy comprehensive benefits including paid parental leave, tuition reimbursement, and generous PTO. If you have a passion for claims and a desire to empower others, this opportunity is perfect for you.

Benefits

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous Paid Time Off

Charitable Matching

Diversity and Inclusion Programs

Qualifications

• 5+ years of experience in adjusting property and casualty claims.
• Active state-specific Workers Compensation License or ability to acquire.

Responsibilities

• Adjudicate claims, investigate, and negotiate settlements.
• Monitor and document claims focusing on coverage and investigation.
• Coach team members on workflow and client consulting.

Skills

Claims Processing

Problem-Solving

Relationship-Building

Collaboration

Coverage Interpretation

Education

High School Diploma

College Degree

AIC Certification

CPCU Certification

Job description

Join to apply for the Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE role at Holmes Murphy.

We are seeking a Sr. Workers’ Compensation Claims Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states and provide high-quality claims handling oversight for litigated and complex claims, mentoring staff and ensuring adherence to best practices.

Essential Responsibilities

• Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
• Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
• Discuss complex claims and coverage issues with clients, addressing inquiries.
• Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
• Assist staff in managing litigation claims, ensuring timely responses and protecting interests.

Management Responsibilities

• Ensure appropriate staffing, including hiring and terminations.
• Coach team members on workflow, processes, customer service, and client consulting.
• Conduct performance reviews, set goals, and hold employees accountable.
• Foster career development, manage timesheets and compensation decisions.
• Coordinate training and maintain standardized processes for quality service.
• Facilitate team meetings and participate in enterprise training.

Additional Responsibilities

• Conduct performance and team meetings.
• Set and monitor annual staff goals.
• Participate in claim reviews, round tables, and workshops.
• Mediate coverage issues and large loss reporting.
• Analyze performance data for improvements.
• Review files at least every 90 days.

Qualifications

• High school diploma required; college degree preferred. Technical designations like AIC and CPCU encouraged.
• 5+ years of adjusting property and casualty claims, including litigated claims. Supervisory experience preferred.
• Active state-specific Workers Compensation License or ability to acquire within three months.
• Proficient in claims processing, insurance coverages, and regulations.
• Strong grasp of claims principles, coverage interpretation, and compliance. Problem-solving, relationship-building, and collaboration skills essential.

About Us

Creative Risk Solutions offers innovative risk management, claims handling, and consulting services. We value excellence, integrity, and a positive culture, emphasizing employee empowerment, trust, and client relationships.

Benefits

• Paid Parental Leave and support for new parents.
• Company-paid continuing education and tuition reimbursement.
• 401k profit sharing, with annual contributions from Holmes Murphy.
• Generous paid time off, holidays, volunteer days, and charitable matching.
• Diversity, Equity & Inclusion programs, including a Chief Diversity Officer and Employee Resource Groups.
• Merit increases, promotions, and discretionary bonuses.

The salary range is $65,000–$109,000, based on experience and certifications, plus comprehensive total rewards.