Supervisor, EMR Remote Operations - Global Operations

Lensa; Little Rock (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in global health information is seeking a Supervisor for EMR Remote Operations. This role involves managing global operations, training staff, and ensuring compliance with guidelines. The ideal candidate will have experience in health information and project leadership, with strong communication and organizational skills. The position requires international travel and offers a dynamic work environment focused on operational excellence.

Qualifications

• Minimum 2 years of health information experience; 3+ years preferred.
• Experience in project leadership and process management.

Responsibilities

• Lead training of global associates.
• Oversee Quality Assurance for global partners.
• Manage multiple projects effectively.

Skills

Communication

Organizational Skills

Problem Solving

Attention to Detail

Multitasking

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. The supervisor provides support to the Global Health Information Operations Manager and maintains workflow and productivity of the global HIS team, handling escalations.

Travel Requirement: This position requires travel to India for two weeks at least once per quarter.

Key Responsibilities

• Serve as a knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of staff
• Develop and manage workflow for various clients
• Update Standard Operating Procedures with global partners
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects effectively
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development programs
• Participate in project teams and committees to advance operational strategies
• Maintain confidentiality and security of privileged information
• Ensure compliance with HIPAA standards and safeguard patient records
• Handle tasks as directed by the Health Information Operations Manager

Minimum Requirements

• High School Diploma or GED
• Must be 18 years or older
• Willing to travel internationally
• Minimum 2 years of health information experience; 3+ years preferred
• Experience in project leadership and process management
• Proficiency with phones and office equipment
• Excellent verbal and written communication skills in English
• Attention to detail and compliance in medical record information
• Ability to work independently and respond to changing priorities
• Strong organizational and multitasking skills
• Effective presentation and problem-solving skills
• Ability to contribute ideas for process improvement
• Effective delegation skills