Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE

Holmes Murphy; Oklahoma; Remote; USD 65,000 - 109,000; Full time

Job summary

Holmes Murphy is seeking a Sr. Workers' Compensation Claims Specialist, Supervisor to oversee claims handling and support staff development. This remote role requires expertise in claims management and strong leadership skills, offering competitive compensation and benefits.

Benefits

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

Merit-based promotions

Qualifications

• 5+ years of adjusting property and casualty claims, including litigated claims.
• Active state-specific Workers Compensation License required.

Responsibilities

• Adjudicate claims and negotiate settlements.
• Monitor and document claim files.
• Coach team members on workflow and processes.

Skills

Claims Processing

Problem-Solving

Communication

Education

High school diploma

College degree

AIC

CPCU

Job description

Join to apply for the Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE role at Holmes Murphy

We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states and will provide high-quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff with investigating, communicating, evaluating, and resolving claims using CRS Best Practices. The role also involves supporting staff with goals, career development, and ensuring engagement.

Essential Responsibilities

• Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
• Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
• Discuss complex claims and coverage issues with clients, addressing any inquiries.
• Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
• Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.

Management Responsibilities

• Ensure appropriate staffing, including hiring and terminations.
• Coach team members on workflow, processes, customer service, and client consulting.
• Conduct performance reviews, set goals, and hold employees accountable.
• Foster career development and manage timesheets and compensation decisions.
• Coordinate training and maintain standardized processes for quality service.
• Facilitate regular team meetings and attend enterprise and leadership training.

Additional Responsibilities

• Conduct monthly performance meetings and quarterly team meetings.
• Set and monitor annual goals for staff.
• Participate in round tables, claim reviews, and Risk Control Workshops.
• Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
• Analyze performance data to implement necessary changes.
• Review all files at least every 90 days.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Experience: 5+ years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control, or carrier experience preferred. Prior supervisory experience preferred.
• Licensing: Active state-specific Workers Compensation License required or the ability to acquire it within three months of hire.
• Skills: Extensive knowledge of General and Auto Liability or Workers Compensation coverages, proficient in claims processing procedures, and knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.
• Technical Competencies: Strong grasp of claims principles, practices, and insurance coverage interpretation. Ability to collaborate, problem-solve, and deliver a world-class client experience.

About Us

Creative Risk Solutions is a leading provider of innovative risk management solutions, specializing in claims management, loss control, and risk consulting. We focus on excellence, integrity, and creating value through proactive strategies. Our culture emphasizes trust, clear communication, meaningful client relationships, and team success.

Benefits

• Paid Parental Leave and supportive New Parent Benefits
• Company-paid Continuing Education & Tuition Reimbursement
• 401k Profit Sharing
• Generous time off and paid holidays
• Community involvement with paid Volunteer time off and charitable matching
• DE&I programs and initiatives
• Merit-based promotions and bonuses

The salary range for this role is $65,000–$109,000, based on experience and qualifications. Holmes Murphy offers a comprehensive total rewards package including bonuses, wellbeing benefits, and professional development support.

Additional Details

• Remote work opportunity
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industry: Insurance