Sr. UX Researcher

Blue Lake Search, LLC; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Blue Lake Search, LLC is seeking an experienced UX Researcher with 5+ years of experience to drive data-driven decisions across the product lifecycle. The candidate should enjoy solving complex problems, collaborating with cross-functional teams, and championing the user voice.

Responsibilities include planning and executing qualitative and quantitative research, synthesizing findings, and developing personas and journey maps.

Qualifications

• 5+ years of experience in UX research.
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps.
• Excellent written and verbal communication skills with attention to detail.
• Portfolio demonstrating your research process and outputs.

Responsibilities

• Plan and execute qualitative and quantitative user research using diverse methods.
• Synthesize and present findings in context to inform product decisions.
• Develop personas and journey maps based on research insights for cross-functional teams.
• Collaborate with Product, Design, and Development to integrate user feedback into the product lifecycle.
• Scope research initiatives with stakeholders and tie insights to analytics.
• Coordinate research work in an Agile environment and manage vendor relationships.

Skills

UX Research

Qualitative research

Quantitative research

User interviews

Usability testing

Surveys

Data analysis

Personas

Stakeholder collaboration

Education

Bachelor's or higher in HCI / UX / Design / Psychology / Anthropology or related field

Tools

AI tools

Job description

Job Summary: We are looking for an experienced UX Researcher with 5+ years experience to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.

Requirements:

• Plan and execute qualitative and quantitative user research using an array of research techniques
• Analyze users behavioral and attitudinal data to uncover customer painpoints and unmet needs
• Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
• Synthesize and present research findings in context
• Leverage human centered design principles to develop journey maps, user personas, and jobs to be done
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
• Ability to accurately scope research initiatives by collaborating with stakeholders
• Leverage existing data and ability to tie insights to analytics
• Work in a SAFE Agile environment, coordinating projects by sprints
• Ability to work effectively both individually and as part of cross-functional teams
• Effectively manage vendor partner relationships ensuring that output meets internal expectations

Skills & Qualifications: 5+ years of experience with UX Research.

• Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Anthropology, Market Research or similar field
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps. Experience with research, design, and AI tools Solid grasp on Human Centered Design.
• Expert written and verbal communication skills and attention to detail
• **Portfolio demonstrating your expertise and ability to articulate your process
• Positive attitude, collaborative spirit and openness to giving and receiving feedback