User Research, Senior Associate

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks an Experience Research Senior Associate to shape user experiences across products and services. You will lead studies using advanced methods, synthesize findings, and translate insights into actionable design recommendations, collaborating with product and design teams.

The role emphasizes digital ethnography, mixed-methods research, and staying current with AI-enabled research trends to inform decisions and drive customer satisfaction.

Qualifications

• Formal training or certification on experience research concepts and 3+ years applied experience
• 3+ years of experience in generative and evaluative user experience research
• Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and ethnographic influence on experiences
• Understanding of current research practices and AI-assisted methodologies
• Awareness of AI ethics, privacy, human in the loop, and accountability

Responsibilities

• Conduct and execute research studies using surveys, interviews, ethnography, and quantitative and qualitative techniques to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations for UX design decisions
• Collaborate with cross-functional teams to integrate insights into product development processes
• Contribute to experience research strategies and align craft work with business goals and metrics
• Stay current with industry trends and AI/ML developments relevant to research

Skills

UX Research

Generative Research

Qualitative Methods

Quantitative Methods

AI-assisted Research

SDLC Awareness

Communication

Stakeholder Collaboration

Education

Master's Degree or equivalent

Job description

Bring your industry trends and knowledge to our team to shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Corporate Employee Experience, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify employee needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Employ a variety of research methodologies, such as usability testing, interviews, surveys, heuristic evaluation, ethnographic observations, participatory design, and card sorting.

For this position, the hiring team is especially interested in a researcher with expertise in digital ethnography and observation; or a researcher with a skill set focused on innovation in research methodologies.

Analyze, synthesize and report on research studies.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights
• Demonstrate interest in and understanding of current trends in AI/ML and data processing

Required qualifications, capabilities, and skills

• Formal training or certification on experience research concepts and 3+ years applied experience
• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
• Demonstrates proficiency in AI-assisted research methodologies and data analysis
• Stay on top of AI use for research trends including ethics, privacy, human in the loop, and accountability

Preferred qualifications, capabilities, and skills

• At least a Master's Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction (HCI), Human Machine Interaction (HMI), Anthropology, Sociology, or similar), or equivalent practical experience
• Experience working in qualitative or mixed methods user research for digital products
• Understanding of the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
• Excellent communication and presentation skills
• Ability to work and lead independently and feel comfortable navigating ambiguity
• Familiarity and comfort with Software Development Lifecycle (SDLC) concepts
• Comfortable working with a wide range of stakeholders including product managers, design leads, development leads, and others representing various business needs