Sr. Technical Support Engineer - Voice & SIP NOC Specialist

Intermedia Intelligent Communications; California; On-site; USD 70,000 - 80,000; Full time

Job summary

A leading cloud communications provider in California is seeking a Sr. Technical Support Engineer to troubleshoot issues with their voice platform. Responsibilities include handling support tickets, working with carrier partners, and monitoring system performance. The ideal candidate will possess a Bachelor's degree and relevant certifications, along with solid knowledge of IP telephony and SIP protocol. This position offers an annual salary of $70,000 - $80,000 and requires a team-oriented attitude and effective communication skills.

Qualifications

• Current and active SSVVP + SSCA certifications (or equivalent required).
• Positive, team-oriented attitude.
• Ability to manage competing priorities effectively.

Responsibilities

• Engage with wholesale customers and SIP carrier NOCs to resolve technical problems.
• Diagnose issues with the voice platform and create support tickets.
• Monitor and respond to production system issues.

Skills

IP telephony

Log interpretation

Linux environment

SIP protocol

Effective communication

Education

Bachelor’s degree (B.S.) from a four-year college or university

Tools

Wireshark

Job description

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