Sr. Technical Consultant, IT Asset Management

ServiceNow; West Palm Beach (FL); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in Cloud Computing and IT Service Management is seeking a ServiceNow Technical Expert. This role involves configuring ServiceNow products, leading design workshops, and advising customers on process improvements. Ideal candidates will have extensive experience in complex technologies and hold relevant certifications. The position offers a collaborative work environment with opportunities for career advancement and flexible work options, including remote work.

Benefits

Career Advancement Opportunities

Flexible Work Personas

Supportive Work Environment

Qualifications

• At least 8+ years of configuration/development experience for complex technologies.
• Current ServiceNow Certified System Administrator certification required.

Responsibilities

• Serve as the technical expert for customer engagements, configuring ServiceNow products.
• Lead customer design workshops and provide guidance on ServiceNow platform capabilities.

Skills

Interpersonal Skills

Customer-Centric Attitude

Web Technologies

Education

ServiceNow Certified System Administrator

Tools

Workday

SAP

Job description

Employer Industry: Cloud Computing and IT Service Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Up to 50% travel annually, driven by customer needs and internal requirements
- Supportive and collaborative work environment with a focus on continuous improvement
- Chance to work with innovative AI-enhanced technology impacting over 8,100 customers globally
- Competitive salary and benefits package
- Flexible work personas, allowing for remote work options

What to Expect (Job Responsibilities):
- Serve as the technical expert for customer engagements, configuring ServiceNow products based on best practices
- Lead customer design workshops and provide guidance on ServiceNow platform capabilities
- Advise customers on process definition, re-engineering, and improvement during workshops
- Develop integration components and portal components as needed
- Prepare customer-facing deliverables and ensure quality of configured solutions

What is Required (Qualifications):
- Current ServiceNow Certified System Administrator (CSA) certification and relevant Solution-Specific Certified Implementation Specialist designations
- At least 8+ years of configuration/development experience for complex technologies, including integrations and portals
- Demonstrated ability to influence and consult in an IT/HR/Customer Service environment
- Experience with web technologies and working with SaaS technologies
- Strong interpersonal skills and a customer-centric attitude

How to Stand Out (Preferred Qualifications):
- 5+ years of experience in configuration/development for complex, highly capable technologies
- Proven team player with experience in leading teams and building relationships
- Knowledge of leading HR systems and tools such as Workday or SAP
- Experience mentoring and training team members
- Familiarity with middleware and integration technologies

#CloudComputing #ITServiceManagement #CareerOpportunity #RemoteWork #ContinuousImprovement

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