ServiceNow Senior Technical Consultant

Crossfuze; San Francisco (CA); Remote; USD 125,000 - 145,000; Full time

Job summary

A leading company in IT services is seeking a Senior ServiceNow Technical Consultant to guide customers in automating processes and developing solutions in ServiceNow. The role involves hands-on development, coordinating with stakeholders, and ensuring best practices are followed. The ideal candidate will have extensive experience with ServiceNow, ITIL methodologies, and web technologies. This position offers flexible remote work options and a supportive environment for professional growth.

Benefits

Flexible remote work options

Additional PTO day for mental health

Competitive paid time off

Half-day Fridays

Paid maternity and paternity leave

Healthcare Plan

401(k) with employer match

Premium subscription to Calm app

Qualifications

• 4+ years of experience implementing and customizing ServiceNow.
• Strong understanding of ITIL methodologies and IT Service Management processes.

Responsibilities

• Provide hands-on development assistance in ServiceNow.
• Lead technical implementation teams and conduct training sessions.

Skills

ITIL methodologies

web technologies

organizational skills

Education

ServiceNow Certified System Administrator

ServiceNow Implementation Specialist

Tools

ServiceNow

REST

SOAP

Job description

Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer's ServiceNow environment.

Candidates for this position must be located in the United States.

• Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
• Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Answer technical and application configuration questions
• Configure and customize new applications and modules within the ServiceNow platform
• Implement new functionality for customers while following ServiceNow best practices
• Assist in troubleshooting ServiceNow upgrades, patching, and release management
• Provide analysis of problems and possible solutions
• Produce detailed documentation on all work completed
• Lead technical implementation teams including code review for less experienced consultants
• Develop and configure required integration components such as SSO, LDAP, and APIs
• Develop and enhance ServiceNow portal components to improve user experience
• Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient
• Conduct technical training and knowledge transfer sessions
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
• Maintain 80% billable utilization target
• Other duties as assigned and requested
  
  
  

Requirements

• 4+ years of experience implementing, configuring, and customizing ServiceNow
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
• Familiarity with integrations using REST/SOAP web services
• Ability to work remotely and collaborate with distributed teams
• Ability to understand and implement complex end-user requirements
• Strong organizational skills and ability to manage multiple projects
  
  
  

Certifications

• Required: ServiceNow Certified System Administrator (CSA)
• Required: ServiceNow Implementation Specialist certification in two or more application areas
  
  
  

Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice
  
  

Annual Compensation Range:

• The anticipated compensation range for this position is $125,000-145,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors
  
  
  

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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