Senior Technical Consultant, Platform - Federal

ServiceNow; Austin (TX); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Senior Technical Consultant to provide expert guidance on the ServiceNow platform. This role involves consulting with customers, designing solutions, and leading project delivery. Candidates must have experience in federal agencies and a strong technical background in ServiceNow, with the ability to influence in complex environments. This position offers flexibility for remote work and may require travel.

Qualifications

• At least 3 years of experience with ServiceNow in US federal agencies.
• Minimum 5 years of configuration/development experience with complex technologies.

Responsibilities

• Design and deliver platform solutions considering long-term architecture.
• Lead technical project delivery, including testing and oversight of partner resources.
• Advise customers on leveraging ServiceNow capabilities to improve processes.

Skills

Interpersonal Skills

Customer-Centric Attitude

Thought Leadership

Tools

ServiceNow

LDAP

VPN

SSL

SAML/SSO

Job description

Senior Technical Consultant, Platform - Federal

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

About ServiceNow

Founded in 2004 in San Diego, California, ServiceNow has become a global leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to enable smarter, faster, and better ways of working. Join us to make the world work better for everyone.

The Role

The Sr. Technical Consultant, Expert Services, is a functional and technical expert responsible for consulting with customers and configuring the ServiceNow Platform products to drive business outcomes.

Key Responsibilities:

• Design and deliver platform solutions considering long-term architecture, process design, and technical standards.
• Support process re-engineering and gap analysis during workshops with stakeholders.
• Advise customers on leveraging ServiceNow capabilities to improve processes.
• Lead design workshops across multiple ServiceNow products.
• Assist customers in documenting requirements and drafting user stories with acceptance criteria.
• Provide training and oversight for system administrators.
• Lead technical project delivery, including testing and oversight of partner resources.
• Develop integrations such as SSO and LDAP.
• Prepare customer-facing technical deliverables.
• Manage multiple projects simultaneously.
• Support sales activities as needed.
• Mentor team members and partners.

Minimum Requirements:

• US Top Secret / Sensitive Compartmented Information (TS/SCI) clearance.
• At least 3 years of experience with ServiceNow in US federal agencies using Government Community Cloud (GCC).
• Experience with ServiceNow security, Vault, Edge Encryption, and Data Privacy.
• Knowledge of Domain Separation.
• Minimum 5 years of configuration/development experience with complex technologies, including integrations and portals.
• Ability to influence and consult in complex environments, providing thought leadership.
• Experience with data management and database concepts.
• Knowledge of enterprise technologies like LDAP, VPN, SSL, SAML/SSO.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player and leader.

Additional Information

Work is flexible with options for remote or in-office work depending on the role. Up to 50% travel may be required.

Equal Opportunity and Accommodations

ServiceNow is committed to diversity and inclusion. We provide accommodations for candidates with disabilities. For assistance, contact [emailprotected].

Export Regulations

Positions with access to controlled technology may require export license approval. Employment is contingent upon obtaining necessary approvals.