ServiceNow Sr Technical Consultant-ITOM

GlideFast Consulting

United States

Remote

USD 125,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Flex Paid Time off

Long and Short-Term Disability

Life Insurance

Referral Program

Quarterly bonus opportunities

Professional Development

Job summary

A leading consulting firm is seeking a Senior Technical Consultant to develop and manage technical solutions on the ServiceNow platform. This remote position requires expertise in ITOM and strong consultative skills. The role involves delivering high-quality consulting services, developing custom solutions, and mentoring junior consultants. The ideal candidate will have several years of experience in ServiceNow development and a strong understanding of ITIL principles.

Qualifications

4+ years as a ServiceNow developer.
Experience in multiple ServiceNow ITOM projects.
1+ year in a consulting role.

Responsibilities

Deliver high-quality consulting services for ServiceNow.
Develop custom software solutions through scripting.
Provide value-based assessments and workshops.

Skills

ITOM

Web service proficiency

Networking concepts

Relational databases

ITIL foundations

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow CIS

Job description

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Direct message the job poster from GlideFast Consulting

As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.

Location: Remote (USA or Canada)

Employment Status: Full-time and Perm

Skills: ITOM expertise

Responsibilities:

Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
Develop custom software solutions as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
Troubleshoot basic configuration/script issues
Attend requirements review and validation sessions as required
Deliver measurable results within the appropriate timeline resulting in positive customer feedback
Perform code review of peers as needed
Work independently and actively support other Technical Consultants as mentor and team lead
Lead sessions in implementation practices

Required Skills/Experience:

Experience working as a developer on multiple ServiceNow ITOM projects
4+ years as a Servicenow developer
1+ year(s) in a consulting role, delivering software implementations preferable
3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
Working proficiency in the following skills are encouraged:
Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Practical knowledge or experience with Operating Systems (Linux, Windows)
Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
Knowledge of relational databases (MySQL, MSSQL, Oracle)
Experience in multiple application architectures and supporting technologies
Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
Thorough working knowledge in IT Operations Management or IT Service Management is critical

Certifications/Education:

ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow CIS preferred

The starting pay range for this role is $125,000.00 - $160,000.00 + Bonus. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

What we offer?

Health, Dental, and Vision Insurance

Flex Paid Time off

401k Retirement Plan

Long and Short-Term Disability

Life Insurance

Referral Program

Quarterly bonus opportunities for billable employees

Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements

Professional Development through training and advancement opportunities

Work from home

Annual GlideFest Conference

Wellness Programs

EEO Employer

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.

Seniority level