Sr. Technical Consultant ITOM , [IT, Employee, Platform, Customer] Workflow Products Expert Imp[...]

ServiceNow; Addison (TX); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in cloud-based technology is seeking a Sr. Technical Consultant for IT Operations Management. This role involves consulting with clients, configuring ServiceNow products, and ensuring customer satisfaction. Candidates should possess strong interpersonal skills and relevant certifications. The position offers remote work flexibility and opportunities for professional growth.

Qualifications

• 8+ years of configuration and development experience with complex technologies.
• Current ServiceNow Certified System Administrator certification required.

Responsibilities

• Support configuration of ServiceNow delivery modules focusing on best practices.
• Lead design workshops focused on ServiceNow platform and solution technology.
• Manage multiple projects simultaneously.

Skills

Interpersonal Skills

Customer-Centric Attitude

Cultural Awareness

Leadership

Education

ServiceNow Certified System Administrator

CIS-ITSM

CIS-HRSD

CIS-CSM

Tools

Workday

Oracle

SAP

SuccessFactors

UltiPro

Infor

Job description

Sr Technical Consultant, IT Operations Management

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by demonstrating the value of their ServiceNow investment.

The Role

The Sr. Technical Consultant for IT, Employee, Platform, or Customer Workflow is the functional and technical expert in customer engagements—consulting with clients and configuring ServiceNow products based on best practices, with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Support the configuration of ServiceNow delivery modules focusing on best practices, emphasizing configuration over customization.
• Assist in process definition, re-engineering, and gap analysis during workshops with key stakeholders.
• Advise customers on leveraging standard capabilities of ServiceNow solutions to improve their processes.
• Lead design workshops focused on ServiceNow platform and solution technology.
• Guide customers in documenting business requirements and technical specifications.
• Create user stories, acceptance criteria, testing strategies, and facilitate knowledge transfer.
• Provide training and oversight for customer system administrators.
• Lead technical aspects of project delivery, including oversight and testing of partner-developed solutions.
• Participate actively in engagement teams to ensure successful outcomes.
• Develop integration components such as SSO and LDAP.
• Create portal components as needed.
• Ensure the quality of all customer-facing deliverables.
• Manage multiple projects simultaneously.
• Support sales activities as needed.
• Mentor and train team members and partners.
• Travel up to 50% annually based on client needs.

To be successful in this role you have:

FOR PTC:

• Current ServiceNow Certified System Administrator (CSA) certification, plus Solution-Specific certifications (e.g., CIS-ITSM, CIS-HRSD, CIS-CSM) and/or Micro-Certifications.
• Minimum 8+ years of configuration and development experience with complex technologies, including integrations and portals.
• Ability to influence and consult in IT, HR, or Customer Service environments, providing strategic options and thought leadership.
• Strong understanding of leading systems such as Workday, Oracle, SAP, SuccessFactors, UltiPro, Infor, etc.
• Excellent interpersonal skills, customer-centric attitude, and cultural awareness.
• Proven team player and leader.

FOR STC:

• Same certifications as above.
• At least 5 years of relevant experience.

FOR TC:

• Same certifications as above.
• 1-3 years of relevant experience.

FOR ATC:

• Experience with configuration and development, including integrations and portals.
• Strong interpersonal and team skills.

FD21

We approach our distributed world of work with flexibility and trust. Work personas are assigned based on work nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered.

Accommodations

If you need accommodations during the application process, contact [emailprotected].

Export Control Regulations

Employment may be contingent on obtaining necessary export licenses or approvals, as required by law.