Sr. Technical Account Manager — Threat Intelligence Leader

Recorded Future; United States; On-site; USD 128,000 - 192,000; Full time

Benefits offered by this job

Equity

401K

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Recorded Future is seeking a Technical Account Manager to own and drive success at our largest accounts, interfacing with all roles across your client portfolio to develop and deliver on success plans around Threat Intelligence, SOC, Vulnerability Management, Incident Response, and more.

Your days involve close collaboration with customers to operationalize our modules, manage engagements, and deliver on strategic plans.

Qualifications

• 5+ years in an analytical or consulting role or Information Security working with enterprise clients and executive decision makers
• Senior competency in Recorded Future modules and use cases
• Experience delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow
• BA/BS or equivalent required

Responsibilities

• Drive all aspects of enterprise customer engagement and enablement including project delivery, support issue management, escalations, and business reviews
• Plan and manage the customer success life cycle and tailor engagements to client security requirements
• Deliver core projects around intelligence priorities, configuration, tuning, and training
• Coordinate Advisory Services engagements and additional Professional Services
• Develop Strategic success plans to advance maturity of the client’s Information Security program
• Communicate Recorded Future’s value to the end user and to the C-suite
• Act as the voice of the customer to the Product team
• Maintain exemplary admin in Zendesk, Gainsight, JIRA with clear progress and outcomes
• Be a problem-solving expert leveraging data and technology to drive outcomes

Skills

Analytical consulting

Executive-level communication

Strategic thinking

Enterprise account management

Cross-functional collaboration

Education

BA/BS or equivalent

Tools

Zendesk

Gainsight

JIRA

Job description

Recorded Future is seeking a Technical Account Manager to own and drive success at our largest accounts, interfacing with all roles across your client portfolio to develop and deliver on success plans around Threat Intelligence, SOC, Vulnerability Management, Incident Response, and more.

Your days involve close collaboration with customers to operationalize our modules, manage engagements, and deliver on strategic plans.