Senior Technical Account Manager New Remote - USA

Recorded Future; Northern (KY); Hybrid; USD 128,000 - 192,000; Full time

Benefits offered by this job

Incentive compensation

Equity

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Recorded Future is seeking a Technical Account Manager to own and drive success at our largest accounts. You will interact with all roles across your client portfolio to develop and deliver on success plans spanning Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, and more.

You will drive enterprise customer engagement and enablement, plan and manage the customer success lifecycle, deliver core projects around intelligence priorities, and coordinate

Qualifications

• Significant (5+ yrs) experience in an analytical or consulting role or Information Security with enterprise clients
• Senior level competency in Recorded Future modules and use cases
• Experience delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects
• BA/BS or equivalent education
• Ability to travel a minimum of 30%

Responsibilities

• Drive enterprise customer engagement and enablement across the client portfolio
• Plan and manage the customer success lifecycle to meet security requirements
• Deliver core projects around intelligence priorities, configuration, tuning, and training
• Lead additional Advisory Services and Professional Services engagements
• Develop strategic success plans enabling integration of intelligence into workflows
• Define and communicate Recorded Future’s value to end users and executives
• Collaborate with Product as the voice of the customer
• Maintain admin in Zendesk, Gainsight, JIRA with updates on outcomes

Skills

Enterprise client engagement

Executive communication

Information Security

Threat Modeling/Profiling

Advisory Services delivery

Project management

Education

BA/BS or equivalent

Tools

Zendesk

Gainsight

JIRA

Job description

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is seeking a Technical Account Manager to own and drive success at our largest accounts. In this role, you will interact with all roles across your client portfolio to develop and deliver on success plans, such as Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C-Suite.

What You'll Do:

Your days will be spent working closely with your customers to ensure they are effectively operationalizing our modules and services through the following:

• Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development.
• Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client’s specific security requirements.
• Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training.
• Design, direct, and coordinate the delivery of additional add-on Advisory Services and Professional Services engagements.
• Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes.
• Define, track, and communicate Recorded Future’s value from the end user to the C-suite.
• Act as the “voice of the customer” for our Product team
• Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at risk accounts/hot issues.
• Be a problem-solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making.

What You'll Bring:

• Significant (5+ yrs) experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive level decision makers
• Senior level competency in Recorded Future modules and use cases
• Senior level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects along with Threat Briefings
• BA/BS required or equivalent combination of education and experience
• Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically (from deep geeks to top execs!)
• Seasoned professional with full understanding of specialization and ability to teach others.
• Strong passion for holistic customer success and continuous process improvement.
• Solving problems of diverse scope where analysis and evaluation of factors is required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior colleagues in area of expertise.
• Ability to travel a minimum of 30% required

The base salary range for this full-time position is $127,500 - $191,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

Why should you join Recorded Future?

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info?

Blog & Podcast : Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence

LinkedIn , Instagram & Twitter : What’s happening at Recorded Future

The Record : The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field

Timeline : History of Recorded Future

Recognition : Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to our recruiting team at [e-mail]

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug‑free workplace.

Note: Our interview process for all final‑round candidates requires a mandatory in‑person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.