Senior Tech Field Engineer – Onsite Enterprise IT Solutions

Techlink Systems Inc.

Oklahoma City (OK)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Job summary

Techlink Systems Inc. seeks a Sr Tech Field Engineer to install, repair and maintain product hardware and software on customer premises in Oklahoma City, OK. This on-site role ensures systems operate as designed and upgrades are applied per requirements.

You will collaborate with technical colleagues to ensure timely, effective service and satisfaction with product functionality. A valid driver’s license and reliable car are required for on-site visits.

Qualifications

High School Diploma or GED required.
Technical certification or an Associate Degree may be required.
Generally, 2–4 years' experience in area of responsibility.

Responsibilities

Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.