Senior Tech Field Engineer

Ampcus Inc; Oklahoma City (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Tech Field Engineer to join our team in Oklahoma City, OK. The role involves onsite hardware and software support, installation, and repair, with extensive travel across Oklahoma to client sites.

Responsibilities include owning field service activities, performing advanced hardware maintenance, diagnosing issues, and maintaining service records. Travel to multiple locations and completion of administrative reporting are required.

Qualifications

• High school diploma or GED is required.
• CompTIA A+ certification is required or must be obtained within 90 days of starting.
• Hands-on experience repairing laptops and desktops.
• Ability to work at customer locations and travel across Oklahoma.

Responsibilities

• Provide field engineering support for assigned customers with complex technical requirements.
• Take ownership of onsite service activities and ensure timely resolution of issues.
• Perform advanced hardware maintenance, troubleshooting, and low-complexity installation activities.
• Diagnose and repair computer hardware and software issues at customer locations.
• Use technical tools to resolve problems and complete scheduled installations.
• Identify recurring issues and recommend improvements.
• Provide technical assistance and expertise to other team members.
• Maintain accurate service records, documentation, and performance reports.
• Communicate technical issues and service improvements to management.
• Travel to customer locations throughout Oklahoma, including Oklahoma City, Lawton, and Tulsa, with up to three hours drive.
• Complete administrative tasks, including real-time time and location reporting and service ticket documentation.

Skills

Deskside support

Troubleshooting

Hardware repair

Windows/Microsoft apps

On-site travel

Documentation

Communication

Education

High school diploma or GED

CompTIA A+ certification

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Tech Field Engineer

Location(s): Oklahoma City, OK

Job Summary

The Field Service Technician provides onsite technical support, maintenance, installation, and repair of computer hardware and related software at customer locations. The role requires hands-on experience troubleshooting and repairing laptops, desktops, and servers, along with the ability to travel extensively throughout Oklahoma to provide timely and effective customer support.

Key Responsibilities

• Provide field engineering support for assigned customers with complex technical requirements.


• Take ownership of onsite service activities and ensure timely resolution of technical issues.


• Perform advanced hardware maintenance, troubleshooting, and low-complexity installation activities.


• Diagnose and repair computer hardware and software issues at customer locations.


• Use technical tools and expertise to resolve customer problems and complete scheduled installations.


• Identify recurring technical and process issues and recommend improvements.


• Provide technical assistance and expertise to other team members.


• Maintain accurate service records, documentation, and performance reports.


• Communicate technical issues and service improvement recommendations to management.


• Travel to customer locations throughout Oklahoma, including Oklahoma City, Lawton, and Tulsa, with occasional drives of up to three hours.


• Complete administrative tasks, including real-time time and location reporting and service ticket documentation.

Required Qualifications

• High school diploma or GED.


• Minimum of 2 years of deskside support experience.


• At least 1 year of hands-on laptop and desktop break-fix experience.


• CompTIA A+ certification required. Candidates without the certification must obtain it within 90 days of starting employment.


• Hands-on experience diagnosing and repairing computer hardware, including laptops and desktops.


• Knowledge of computer hardware, software, and Microsoft applications.


• Ability to troubleshoot and resolve basic technical problems.


• Must have a reliable personal vehicle and valid car insurance.


• Ability and willingness to drive extensively to customer locations throughout Oklahoma.


• Ability to complete required product training.


• Ability to pass drug screening and background verification.


• Must be willing to work occasional overtime or beyond scheduled hours when required.


• Ability to complete administrative reporting and service documentation using an iPhone.


• Must be willing to comply with the required business-casual dress code.

Preferred Qualifications

• Computer-building experience.


• Experience replacing motherboards and LCD screens.


• Experience diagnosing and repairing Dell laptops and desktop computers.


• Hands-on server hardware repair experience.


• Data center experience.


• Experience providing field-based hardware support across multiple customer locations.

Work Arrangement

• Travel: Extensive driving throughout Oklahoma, with approximately 250-350 miles of travel per week.


• Experience level: Minimum 2 years of deskside support experience.


• Travel reimbursement: Business mileage between customer locations is reimbursed according to the applicable mileage policy. Commuting to and from work is not reimbursed.


• Overtime: Applicable overtime compensation is provided in accordance with local, state, and federal law.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.