Senior Tech Field Engineer

Axelon Services Corporation; Culver City (CA); Sur place; USD 60 000 - 75 000; Temps partiel

Résumé du poste

Axelon Services Corporation in Culver City, CA seeks a field engineer to provide full onsite support for a base of large clients. Responsibilities include advanced maintenance, on-site service ownership, and technical feedback to improve delivery. You will use MAC OS and Windows 10/11 to perform installations and resolve issues.

The contract lasts six months with the possibility of extensions based on performance. A high school diploma and at least two years of relevant experience are required.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Minimum 2 years of experience in the area of responsibility.
• Must have MAC skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma.

Responsabilités

• Provide the full range of field engineering support for an assigned base of large/complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
• Use advanced tools and technical knowledge to resolve company problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support the needs of other team members, providing technical assistance and expertise.
• Contribute to improved client services metrics reporting and documentation.
• Monitor technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Connaissances

MAC OS

Windows 10/11

Formation

High School Diploma or GED

Technical Certification

Description du poste

• Provide the full range of field engineering support for an assigned base of large/complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
• Use advanced tools and technical knowledge to resolve company problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support the needs of other team members, providing technical assistance and expertise.
• Contribute to improved client services metrics reporting and documentation.
• Monitor technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Summary

• Location: Culver City, CA
• Duration: 6 Months

Responsibilities

• Provide the full range of field engineering support for an assigned base of large/complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
• Use advanced tools and technical knowledge to resolve company problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support the needs of other team members, providing technical assistance and expertise.
• Contribute to improved client services metrics reporting and documentation.
• Monitor technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Requirements

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Minimum 2 years of experience in the area of responsibility.
• Must have MAC skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma.