Sr. Surgical Scheduler Thompson Peak ENT

HonorHealth; Scottsdale (AZ); On-site; USD 42,000 - 68,000; Full time

Job summary

HonorHealth in Scottsdale, AZ seeks a SR Scheduler-Surgical to be the first point of contact for patients and to manage scheduling of preoperative, radiology and surgical procedures. The role supports patient education and coordinates with surgeons, anesthesia and operating room teams to ensure timely care.

The ideal candidate has experience in healthcare scheduling, familiarity with ICD-10 and CPT coding, and strong customer service skills, accuracy, and attention to detail. Hours are day shift.

Qualifications

• High School Diploma or GED is required.
• Associates degree in related healthcare field is preferred.
• Knowledge of medical terminology is a plus.
• Experience with ICD-10 and CPT coding is beneficial.

Responsibilities

• Schedules surgeries and high-level procedures with physician privileges and scheduling data.
• Registers patients and collects demographic, medical and financial information.
• Verifies resources and coordinates with departments to ensure efficient workflow.
• Processes charge-related documents and runs daily reports for auditing.

Skills

Scheduling

Customer service

ICD-10 coding

CPT coding

Data entry

Education

High School Diploma or GED

Associates degree in healthcare field

Job description

Primary City/State: Medical Office Building - 14040 North Northsight Boulevard Scottsdale, AZ 85260

Category: Patient Services

Shift: Day

Department: Ear, Nose and Throat-Scottsdale Airpark

* The ENT Thompson Peak Clinic is located at 14040 North Northsight Blvd, Scottsdale, AZ 85260
* The hours are Monday through Friday 8am to 4:30pm

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

A SR Scheduler-Surgical acts as first point of contact to all customers and is responsible for all areas of departmental activities including scheduling of new and established appointments for various high level medical, radiology and surgical procedures. This job will help prepare and educate patients for their preoperative procedures, coordinates procedure/operating rooms, schedules of specialists/surgeons, and assistants needed for the procedure. Gathers and records financial and insurance information. Performs a variety of diversified administrative duties for the department as requested and consistently demonstrates positive customer service skills.

ESSENTIAL FUNCTIONS

• Schedules surgeries and high level procedures according to procedure and knowledge of physician privileges, block times (when appropriate), acquiring pertinent patient data, and verification of physician requests. May identify variances, opportunities and addresses areas of concern to ensure appropriate and accurate charging for surgical services. May post and process surgical charges, including the utilization of materials, supplies and implantable devices (and related regulatory information) into the designated computer system as necessary to remain within hospital guidelines and performs journaling by entering/transcribing data as needed.
• Registers patients, gathers demographic, medical and financial information critical to overall patient care and reimbursement. Determines insurance coverage and obtains prior approval for preoperative testing to comply with payor contract requirements avoiding non-compliant penalties to patient, hospital and physicians. Contacts appropriate surgical patients to schedule preoperative classes, education, and testing appointments (if applicable). Processes pre-registration accounts 24 - 48 hours prior to patient's admission and initiates patient's medical record. Distributes registration documents to appropriate staff/department. Obtains signatures for patient medical authorization and financial responsibility.
• Verifies material resources, instruments, and equipment are available to provide optimal physician and patient care.
• Provides coordination and information to all disciplines and departments to ensure efficient and effective workflow. Coordinates surgery and procedures schedule with appropriate department/anesthesia office according to departmental guidelines. Runs daily reports to meet the defined needs of the management team, such as charge audit and charge capture reports, etc. Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required
• Associates in related healthcare field. Medical terminology with specialization in operating room and or central supply Preferred

EXPERIENCE

• 1 year of related experience in healthcare related scheduling/clerical with ICD10, CPT coding and knowledge of health care plan requirements Required
• 2 years 2 to 3 years' experience as a scheduler in the healthcare field Preferred
• Other Operating Room experience preferred. Previous data entry/data management experience Preferred

LICENSE AND CERTIFICATIONS

• May require completion of medical terminology class within 6 months of hire 180 Days Required

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