Sr. Surgical Scheduler Ortho Highland

HonorHealth; Phoenix (AZ); On-site; USD 46,000 - 68,000; Full time

Job summary

HonorHealth is seeking a SR Scheduler-Surgical for the AZ Orthopedic Sports Medicine Center in Phoenix. The role is the first point of contact for patients, coordinating preoperative procedures, scheduling surgeries, and managing patient information to ensure smooth operations.

The position emphasizes accurate data entry, insurance coordination, and collaboration with surgical teams to support optimal patient care in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year of healthcare scheduling/clerical experience with ICD-10 and CPT coding.
• Associates degree in a related healthcare field preferred (Medical terminology in OR/central supply is a plus).

Responsibilities

• Schedule surgeries and high level procedures with physician privileges and block times.
• Register patients and collect demographic, medical and financial information.
• Verify resources and coordinate with departments to ensure efficient workflow.
• Prepare and educate patients for preoperative procedures and testing.

Skills

Scheduling

Customer service

Data entry

Medical terminology

Education

High School Diploma or GED

Associates in related healthcare field

Tools

ICD-10 coding

CPT coding

Practice management software

Job description

Primary City/State: Medical Office Building - 2222 E Highland Ave Phoenix, AZ 85016

Category: Patient Services

Shift: Day

Department: AZ Orthopedic Sports Medicine Center

* The Orthopedics Clinic is located at 2222 E. Highland Ave, PHX, AZ 85016

* The hours are Monday-Friday from 7:45 AM-4:15 PM

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY A SR Scheduler-Surgical acts as first point of contact to all customers and is responsible for all areas of departmental activities including scheduling of new and established appointments for various high level medical, radiology and surgical procedures. This job will help prepare and educate patients for their preoperative procedures, coordinates procedure/operating rooms, schedules of specialists/surgeons, and assistants needed for the procedure. Gathers and records financial and insurance information. Performs a variety of diversified administrative duties for the department as requested and consistently demonstrates positive customer service skills.

Essential Functions

• Schedules surgeries and high level procedures according to procedure and knowledge of physician privileges, block times (when appropriate), acquiring pertinent patient data, and verification of physician requests. May identify variances, opportunities and addresses areas of concern to ensure appropriate and accurate charging for surgical services. May post and process surgical charges, including the utilization of materials, supplies and implantable devices (and related regulatory information) into the designated computer system as necessary to remain within hospital guidelines and performs journaling by entering/transcribing data as needed.
• Registers patients, gathers demographic, medical and financial information critical to overall patient care and reimbursement. Determines insurance coverage and obtains prior approval for preoperative testing to comply with payor contract requirements avoiding non-compliant penalties to patient, hospital and physicians. Contacts appropriate surgical patients to schedule preoperative classes, education, and testing appointments (if applicable). Processes pre-registration accounts 24 - 48 hours prior to patient's admission and initiates patient's medical record. Distributes registration documents to appropriate staff/department. Obtains signatures for patient medical authorization and financial responsibility.
• Verifies material resources, instruments, and equipment are available to provide optimal physician and patient care.
• Provides coordination and information to all disciplines and departments to ensure efficient and effective workflow. Coordinates surgery and procedures schedule with appropriate department/anesthesia office according to departmental guidelines. Runs daily reports to meet the defined needs of the management team, such as charge audit and charge capture reports, etc. Performs other duties as assigned.

Education

• High School Diploma or GED Required
• Associates in related healthcare field. Medical terminology with specialization in operating room and or central supply Preferred

Experience

• 1 year of related experience in healthcare related scheduling/clerical with ICD10, CPT coding and knowledge of health care plan requirements Required
• 2 years 2 to 3 years' experience as a scheduler in the healthcare field Preferred
• Other Operating Room experience preferred. Previous data entry/data management experience Preferred

License and Certifications

• May require completion of medical terminology class within 6 months of hire 180 Days Required

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