Surgery Scheduler Neurosurgery Clinic

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Banner Health in Phoenix seeks a Surgery Scheduler to join our Neuroscience Institute clinic team. You will schedule surgical, cardiovascular, or obstetrical procedures using a computerized system, and enter patient charges and orders while supporting the clinic’s workload with strong customer service.

The role emphasizes coordination with physicians, staff, and patients, maintaining confidentiality, and ensuring timely, accurate data entry to uphold organizational KPIs and claims accuracy.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Two years of medical clerical experience preferred, ideally in hospital scheduling or physician office setting.
• Knowledge of medical terminology.
• Knowledge of payor contract terms and processes.
• Excellent organizational, human relations, and communication skills.
• Strong teamwork and ability to meet deadlines.
• Proficiency with word processing and spreadsheets; ability to use computerized scheduling systems.

Responsibilities

• Coordinate case times for elective, urgent, or emergent surgeries using a computerized scheduling system.
• Enter physician orders, patient charges, and other pertinent information; compile statistical reports for management.
• Act as office liaison for department staff, physicians and patient families; answer phones and greet patients and visitors.
• Enter facility work orders and supply orders; arrange repairs and maintenance as needed.

Job description

Primary City/State: Phoenix, Arizona

Department Name: C/P-Neurosurgery-Clinic

Work Shift: Day

Job Category: Administrative Services

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

This position is in our high-volume Neuroscience Institute where 19 providers with 8 specialties provide the most advanced care for conditions impacting the brain. Our expert neurologists are improving care and research for many conditions including stroke, epilepsy, multiple sclerosis and brain injury. Our skilled neurosurgeons provide cutting edge therapies for complex conditions such as brain aneurysms, epilepsy, spinal disorders and many other conditions.

As a Surgery Scheduler in this clinic, you will be part of our in-clinic support staff and assist with clinic workload, and surgery scheduling. You will be part of a team that ensures clean claims and excellent customer service, to our patients, and external customers, to meet and exceed organizational initiatives, and clinic level, key performance indicators. Surgery scheduling experience preferred.

The schedule is Monday-Friday from 8:00AM-4:30PM, working with a strong team that supports the community need for Neurosurgeons. This role works closely with the clinic team to maintain strong relationships with our patients, who are guided with personal care throughout their experience.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

Position Summary

This position is responsible for scheduling surgical, cardiovascular or obstetrical procedures using a computerized scheduling system. The position is also responsible for entering patient charges, orders, and other pertinent information into the system and compiling and reporting statistical information to management. The incumbent may act as an office liaison for department staff, physicians, and patient families.

Core Functions

• Coordinates case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information. May acquire and maintain physician preference information and staff roster.
• Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current. Orders previous medical records for the day of the procedure, when necessary.
• Types and prints physician orders for multiple physicians and departments. Schedules and maintains physician block time, and block time releases.
• Enters physician’s orders for lab, blood bank, medical imaging, and cardiology. Enters results of diagnostic tests, patient registration information and patient charges. Compiles data and prepares statistical reports for management.
• Conducts charge management audits for assigned area. Reconciles charge packet information with the audit. Identifies missed or incorrect charges and corrects when appropriate.
• Acts as a receptionist to assigned unit; answers phones, relays message. Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures. Acts as a liaison among nursing units, physician and staff to relay patient data. Screens requests for patient information and refers to appropriate staff. Records and types minutes of staff meetings, when required. Prepares and distributes staff call roster each month.
• Enters facility work orders and supply orders when required by assigned department. Requests repairs/maintenance for business machines in the department. Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork.
• This position has responsibility for scheduling surgeries and procedures and maintaining a smooth workflow in the area. Must be able to work with minimal supervision, under stressful situations, set priorities and maintain highly confidential information.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required.

Also requires knowledge of payor contract terms and processes. Must possess excellent organizational skills, as well as effective human relations and communication skills. Requires effective teamworking skills and the ability to meet deadlines and productivity standards.

The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems. Must possess the ability to maintain accurate statistical records, gather data, and produce reports.

Preferred Qualifications

Additional related education and/or experience preferred.

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