SR Supervisor Liaison

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 50,000 - 70,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Lake Orion, Michigan, seeks a dedicated operations/support coordinator to serve as the primary liaison among drivers, operations leadership, and customers.

The role supports route changes, staffing, onboarding, and training coordination to sustain high service levels for GM. Ideal candidates have experience in transportation, logistics, and supervisory roles, with strong communication skills and proficiency in MS Office.

Qualifications

• Previous experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred.

Responsibilities

• Serve as a primary point of contact between drivers, operations leadership, and customer representatives.
• Support daily communication regarding route changes, customer requirements, staffing needs, and operational updates.
• Assist with driver onboarding, training coordination, and employee engagement initiatives.
• Follow up on attendance, scheduling concerns, and workforce-related issues.
• Investigate and help resolve operational, service, and customer-related concerns.
• Maintain accurate records, reports, and operational documentation.
• Support employee coaching, recognition, and performance discussions as directed by leadership.
• Assist with recruiting efforts, candidate interviews, and onboarding activities when needed.
• Ensure timely communication of company policies, safety initiatives, and operational expectations.
• Partner with supervisors and managers to promote a positive work environment and strong team culture.
• Coordinate with HR, Safety, Maintenance, and Operations teams to address employee and operational concerns.
• Support continuous improvement initiatives focused on employee retention, communication, and operational efficiency.
• Assist leadership with special projects, reporting, and customer requests as needed.

Skills

Strong communication

Interpersonal skills

Organizational skills

Problem solving

Multi-tasking

MS Office

Education

Bachelor's degree preferred

Tools

Excel

Outlook

Teams

Job description

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

Key Responsibilities

• Serve as a primary point of contact between drivers, operations leadership, and customer representatives
• Support daily communication regarding route changes, customer requirements, staffing needs, and operational updates
• Assist with driver onboarding, training coordination, and employee engagement initiatives
• Follow up on attendance, scheduling concerns, and workforce-related issues
• Investigate and help resolve operational, service, and customer-related concerns
• Maintain accurate records, reports, and operational documentation
• Support employee coaching, recognition, and performance discussions as directed by leadership
• Assist with recruiting efforts, candidate interviews, and onboarding activities when needed
• Ensure timely communication of company policies, safety initiatives, and operational expectations
• Partner with supervisors and managers to promote a positive work environment and strong team culture
• Coordinate with HR, Safety, Maintenance, and Operations teams to address employee and operational concerns
• Support continuous improvement initiatives focused on employee retention, communication, and operational efficiency
• Assist leadership with special projects, reporting, and customer requests as needed

Qualifications

• Previous experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred
• Strong communication and interpersonal skills
• Ability to build relationships with employees, customers, and leadership teams
• Excellent organizational and follow-up skills
• Ability to handle multiple priorities in a fast-paced environment
• Strong problem-solving and conflict-resolution abilities
• Proficiency with Microsoft Office, including Excel, Outlook, and Teams
• Ability to maintain confidentiality and handle sensitive information professionally
• Previous leadership or employee relations experience preferred
• Bachelor's degree preferred but not required

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal's consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.