SR Office Supervisor

UNIVERSAL DEDICATED OF DETROIT, MI LLC; Detroit, Pontiac (MI, MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a highly organized Office Supervisor in Michigan to oversee daily administrative functions for the Lake Orion operation supporting General Motors.

The role requires coordinating with drivers, dispatch, customers and HR to ensure accurate reporting and compliant, efficient office operations. This position focuses on payroll, billing, records, and reporting, while promoting process improvements and tight control of sensitive information within a

Qualifications

• 2+ years of leadership experience in administrative, office management, logistics, transportation, or operations support roles
• Previous experience supervising office staff preferred
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Experience with payroll, reporting, data entry, or transportation documentation preferred
• Ability to maintain confidentiality and handle sensitive information professionally
• Bachelor's degree preferred but not required

Responsibilities

• Supervise daily office operations and administrative personnel
• Ensure accurate completion of customer reports, operational documentation, payroll, billing, and driver records
• Serve as a liaison between operations, drivers, customers, Human Resources, Payroll, and Corporate departments
• Support daily transportation operations through reporting, data entry, scheduling, and issue resolution
• Monitor attendance records, employee documentation, and personnel files
• Assist with recruiting, onboarding, orientation, and administrative support for new hires
• Maintain compliance with company policies, customer requirements, and DOT documentation standards
• Track and report key operational metrics related to service, staffing, attendance, and performance
• Support customer communication and help resolve service or administrative concerns
• Ensure office records, files, and documentation are maintained accurately and confidentially
• Identify opportunities to improve administrative processes and office efficiency
• Assist leadership with audits, special projects, and operational reporting as needed
• Provide coaching, training, and performance feedback to office staff

Skills

Leadership

Organizational skills

Time management

Communication skills

Customer service

Excel

Word

Outlook

Attention to detail

Education

Bachelor's degree preferred

Tools

Excel

Word

Outlook

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance. This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. We are seeking a highly organized Office Supervisor to oversee the daily administrative functions of the operation while supporting drivers, dispatch, customers, and operational leadership. This individual will play a critical role in ensuring accurate reporting, compliance, customer communication, and overall office efficiency.

Key Responsibilities

• Supervise daily office operations and administrative personnel
• Ensure accurate completion of customer reports, operational documentation, payroll, billing, and driver records
• Serve as a liaison between operations, drivers, customers, Human Resources, Payroll, and Corporate departments
• Support daily transportation operations through reporting, data entry, scheduling, and issue resolution
• Monitor attendance records, employee documentation, and personnel files
• Assist with recruiting, onboarding, orientation, and administrative support for new hires
• Maintain compliance with company policies, customer requirements, and DOT documentation standards
• Track and report key operational metrics related to service, staffing, attendance, and performance
• Support customer communication and help resolve service or administrative concerns
• Ensure office records, files, and documentation are maintained accurately and confidentially
• Identify opportunities to improve administrative processes and office efficiency
• Assist leadership with audits, special projects, and operational reporting as needed
• Provide coaching, training, and performance feedback to office staff

Qualifications

• 2+ years of leadership experience in administrative, office management, logistics, transportation, or operations support roles
• Previous experience supervising office staff preferred
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Experience with payroll, reporting, data entry, or transportation documentation preferred
• Ability to maintain confidentiality and handle sensitive information professionally
• Bachelor's degree preferred but not required

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.