SR Office Supervisor

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 42,000 - 52,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Lake Orion, Michigan, is seeking an organized Office Supervisor to oversee daily administrative operations for dedicated transportation supporting General Motors.

You will coordinate payroll, reporting, driver records, and customer communications, while ensuring accuracy, confidentiality, and DOT compliance. The role requires collaboration with operations, HR, and leadership to drive efficiency and service.

Qualifications

• 2+ years of leadership experience in administrative, office management, logistics, transportation, or operations support roles
• Experience supervising office staff preferred
• Bachelor's degree preferred but not required

Responsibilities

• Supervise daily office operations and administrative personnel
• Ensure accurate completion of customer reports, payroll, billing, and driver records
• Serve as liaison between operations, drivers, customers, HR, Payroll, and Corporate
• Support transportation operations through reporting and data entry
• Monitor attendance records and personnel files
• Assist with recruiting, onboarding, and orientation for new hires
• Maintain compliance with policies, customer requirements, and DOT docs
• Track and report key operational metrics on service and staffing
• Support customer communications and resolve service issues
• Maintain confidential office records and documentation
• Identify opportunities to improve administrative processes
• Assist leadership with audits, special projects, and reporting
• Provide coaching and performance feedback to office staff

Skills

Leadership

Payroll

Reporting

Microsoft Office

Communication

Data entry

Confidentiality

Time management

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors.

We are seeking a highly organized Office Supervisor to oversee the daily administrative functions of the operation while supporting drivers, dispatch, customers, and operational leadership. This individual will play a critical role in ensuring accurate reporting, compliance, customer communication, and overall office efficiency.

Key Responsibilities

• Supervise daily office operations and administrative personnel
• Ensure accurate completion of customer reports, operational documentation, payroll, billing, and driver records
• Serve as a liaison between operations, drivers, customers, Human Resources, Payroll, and Corporate departments
• Support daily transportation operations through reporting, data entry, scheduling, and issue resolution
• Monitor attendance records, employee documentation, and personnel files
• Assist with recruiting, onboarding, orientation, and administrative support for new hires
• Maintain compliance with company policies, customer requirements, and DOT documentation standards
• Track and report key operational metrics related to service, staffing, attendance, and performance
• Support customer communication and help resolve service or administrative concerns
• Ensure office records, files, and documentation are maintained accurately and confidentially
• Identify opportunities to improve administrative processes and office efficiency
• Assist leadership with audits, special projects, and operational reporting as needed
• Provide coaching, training, and performance feedback to office staff

Qualifications

• 2+ years of leadership experience in administrative, office management, logistics, transportation, or operations support roles
• Previous experience supervising office staff preferred
• Strong organizational and time management skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Experience with payroll, reporting, data entry, or transportation documentation preferred
• Ability to maintain confidentiality and handle sensitive information professionally
• Bachelor's degree preferred but not required

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.