SR Supervisor Liaison

UNIVERSAL DEDICATED OF DETROIT, MI LLC; Detroit, Pontiac (MI, MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Universal Dedicated, Inc., based in Lake Orion, Michigan, seeks a detail-oriented Supervisor Liaison to bridge operations leadership, drivers, customers, and support teams for GM-dedicated transportation. You will ensure clear communication, resolve issues, and support workforce engagement to keep day-to-day operations running smoothly.

The role emphasizes relationship-building, organization, and proactive problem-solving in a fast-paced logistics environment.

Qualifications

• Experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred.
• Strong communication and interpersonal skills; ability to build relationships with staff and leadership.
• Excellent organizational and follow-up abilities; ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Serve as a primary point of contact between drivers, operations leadership, and customer representatives.
• Support daily communication regarding route changes, requirements, staffing needs, and updates.
• Assist with driver onboarding, training coordination, and employee engagement initiatives.
• Follow up on attendance, scheduling concerns, and workforce-related issues.
• Investigate and help resolve operational, service, and customer-related concerns.
• Maintain accurate records, reports, and operational documentation.
• Support coaching, recognition, and performance discussions as directed by leadership.
• Assist with recruiting efforts, interviews, and onboarding activities when needed.
• Ensure timely communication of policies, safety initiatives, and operational expectations.

Skills

Strong communication

Interpersonal skills

Relationship-building

Organizational skills

Follow-up skills

Problem-solving

Conflict-resolution

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance. This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. We are seeking a highly organized and relationship-focused Supervisor Liaison to serve as the bridge between operations leadership, drivers, customers, and support teams. This role is responsible for ensuring clear communication, resolving operational issues, supporting workforce engagement, and helping maintain smooth day-to-day operations.

Key Responsibilities

• Serve as a primary point of contact between drivers, operations leadership, and customer representatives
• Support daily communication regarding route changes, customer requirements, staffing needs, and operational updates
• Assist with driver onboarding, training coordination, and employee engagement initiatives
• Follow up on attendance, scheduling concerns, and workforce-related issues
• Investigate and help resolve operational, service, and customer-related concerns
• Maintain accurate records, reports, and operational documentation
• Support employee coaching, recognition, and performance discussions as directed by leadership
• Assist with recruiting efforts, candidate interviews, and onboarding activities when needed
• Ensure timely communication of company policies, safety initiatives, and operational expectations
• Partner with supervisors and managers to promote a positive work environment and strong team culture
• Coordinate with HR, Safety, Maintenance, and Operations teams to address employee and operational concerns
• Support continuous improvement initiatives focused on employee retention, communication, and operational efficiency
• Assist leadership with special projects, reporting, and customer requests as needed

Qualifications

• Previous experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred
• Strong communication and interpersonal skills
• Ability to build relationships with employees, customers, and leadership teams
• Excellent organizational and follow-up skills
• Ability to handle multiple priorities in a fast-paced environment
• Strong problem-solving and conflict-resolution abilities
• Proficiency with Microsoft Office, including Excel, Outlook, and Teams
• Ability to maintain confidentiality and handle sensitive information professionally
• Previous leadership or employee relations experience preferred
• Bachelor's degree preferred but not required

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.