SR Manager Operations

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 70,000 - 110,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Lake Orion, Michigan, seeks an Operations Manager to oversee daily transportation activities supporting General Motors. You will lead dispatchers, supervisors, drivers, and administrative staff to meet customer service, delivery, and operational goals.

This role emphasizes safety, DOT compliance, KPI tracking, and continuous improvement across shifts, with responsibilities in budgeting, labor planning, and driver recruitment and development.

Qualifications

• 5+ years of leadership experience in transportation or logistics operations.
• Experience managing drivers, dispatchers, supervisors, and frontline staff.
• Strong understanding of transportation operations, fleet management, and customer service expectations.
• Experience supporting automotive or dedicated transportation operations is a plus.
• Proven ability to solve problems and make decisions in a fast-paced environment.
• Working knowledge of DOT regulations and transportation compliance requirements.

Responsibilities

• Lead the daily transportation operation supporting General Motors.
• Manage dispatchers, supervisors, drivers, and administrative personnel.
• Ensure all customer service, delivery, and operational performance expectations are met.
• Coordinate daily route planning, fleet utilization, and driver scheduling.

Skills

Leadership

Communication

Problem solving

Employee development

Customer service

Regulatory compliance

Decision making

MS Office

DOT regulations knowledge

Education

Bachelor's degree (preferred)

Tools

TMS software

Dispatching software

Microsoft Office

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, Universal Dedicated delivers customized transportation and logistics solutions that help customers improve efficiency, service, and performance. This position is based in Lake Orion, Michigan, supporting General Motors transportation operations. We are seeking a hands-on Operations Manager to oversee the daily execution of transportation activities while ensuring customer requirements, driver performance, safety standards, and operational objectives are consistently achieved.

What You'll Be Responsible For:

• Lead the daily transportation operation supporting General Motors
• Manage dispatchers, supervisors, drivers, and administrative personnel
• Ensure all customer service, delivery, and operational performance expectations are consistently achieved
• Coordinate daily route planning, fleet utilization, and driver scheduling activities
• Monitor freight movement, service performance, and operational execution
• Support driver recruiting, onboarding, training, coaching, and performance management efforts
• Partner with customer representatives to resolve issues and maintain strong customer relationships
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
• Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
• Investigate accidents, service failures, customer concerns, and operational disruptions
• Manage labor planning, staffing levels, attendance, and workforce development initiatives
• Support budgeting, cost control, and operational expense management
• Identify and implement continuous improvement initiatives to improve efficiency and service levels
• Maintain a strong operational presence and provide leadership across all shifts as needed

What We're Looking For:

• 5+ years of leadership experience in transportation, logistics, fleet operations, supply chain, or related operations
• Previous experience managing drivers, dispatch teams, supervisors and frontline employees
• Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations
• Experience supporting automotive or dedicated transportation operations preferred
• Strong leadership, communication, and employee development skills
• Proven ability to solve problems and make decisions in a fast-paced environment
• Experience managing operational metrics and driving performance improvements
• Working knowledge of DOT regulations and transportation compliance requirements
• Proficiency with Microsoft Office and transportation management systems
• Bachelor's degree preferred but not required
• Valid driver's license required

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.