SR Route Supervisor

UNIVERSAL DEDICATED OF DETROIT, MI LLC; Detroit, Pontiac (MI, MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Logistics is seeking a Dispatch/Operations Supervisor in Lake Orion, MI to coordinate daily routes, manage driver assignments, and ensure on-time service for GM. You will be the main contact for drivers, customers, and leadership, monitor shipments, and support scheduling and compliance initiatives.

The role requires strong communication, problem-solving, and leadership abilities, with a focus on safety, efficiency, and customer service in a fast-paced environment.

Qualifications

• Bachelor's degree preferred in Supply Chain, Logistics, Transportation, Business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations.
• Leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to lead, coach, and hold employees accountable.
• Working knowledge of transportation operations and DOT regulations preferred.
• Flexibility to support varying schedules and operational needs.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with company and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.

Skills

Strong communication

Interpersonal skills

Problem solving

Lead and coach

Adaptability

Education

Bachelor's degree in Supply Chain / Logistics / Transportation / Business

Tools

Microsoft Excel

Microsoft Office

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Universal has immediate career opportunities in your area. Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. The operation plays a critical role in coordinating daily freight movement, managing driver activity, supporting customer requirements, and ensuring seamless communication between customers, drivers, and operational leadership.

Key Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field preferred
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments
• Prior leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Ability to lead, coach, and hold employees accountable
• Working knowledge of transportation operations and DOT regulations preferred
• Flexibility to support varying schedules and operational needs

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.