Sr Specialist - Patient Financial Counseling

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health plans and benefits

Paid time off

Retirement plans

Wellness programs

Mother-friendly workplace

Job summary

Texas Tech University Health Sciences Center (TTUHSC) is seeking a dedicated financial counselor/Medicaid navigator to help patients access Medicaid and other assistance programs. You will review referrals, verify insurance, analyze eligibility, and assist patients both in person and via phone, coordinating documentation and communicating decisions.

The role requires strong communication, attention to detail, and the ability to work with diverse teams across the Business Office and clinical

Qualifications

• High school completion plus five years' experience; education may substitute on a year-for-year basis.
• Preferred: Medicaid Navigator or patient financial counseling experience in a clinic or hospital setting.
• Experience assisting patients with Medicaid and financial assistance programs.

Responsibilities

• Review patient referrals and identify uninsured or underinsured individuals to start the eligibility application process.
• Assist patients in applying for Medicaid and financial assistance programs, in person or via phone/videoconference.
• Document counseling sessions and communication in the practice management system.
• Communicate with patients to obtain and submit required documents and follow up on applications.
• Verify insurance coverage and eligibility.
• Maintain knowledge of state and federal program requirements and coordinate with Business Office and clinical departments.
• Perform other duties as assigned to support the Business Office.

Skills

Medicaid Navigator experience

Patient financial counseling

Job description

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health‑related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world‑class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values‑based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H‑1B I‑129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case‑by‑case basis, the institution may also sponsor eligible individuals for change‑of‑status or change‑of‑employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions

• Reviews all patient referrals, and applicable work queues to identify uninsured or underinsured individuals and initiates communication to begin coordination of the eligibility application process.
• Assists patients in person and via phone/videoconference in exploring and applying for Medicaid, financial assistance programs and other resources to help alleviate financial burdens associated with healthcare expenses.
• Documents financial counseling sessions, and other relevant actions and communication in the practice management system.
• Effectively communicates with patients to obtain and submit needed application documents. Follows up on submitted applications to ensure decisions are reached and communicated to patients and staff.
• Verifies insurance coverage, and eligibility.
• Maintains working knowledge of all relevant state and federal program requirements; shares information with colleagues and supervisors. Develops and maintains proactive working relationships with Business Office, clinical departments, Social Work and HHSC staff to coordinate financial processes.
• Other Job duties as assigned to meet the needs of the Business Office.

Required Qualifications

High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

• Patient financial counseling or Medicaid Navigator experience in a clinic or hospital setting preferred.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head‑to‑toe well‑being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother‑Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state‑of‑the‑art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

17

Pay Grade Maximum

18

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

None

Shift

Day

Schedule Details

Monday - Friday 8:00 - 5:00

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.