Sr Patient Services Specialist - TCHATT

Texas Tech University - Health Sciences Center; Lubbock (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center seeks a dedicated front desk/clinic coordinator to manage patient flow and essential paperwork. You will schedule visits, check in patients, and handle basic billing tasks in a busy healthcare setting.

Ideal candidates have 3+ years in customer service within a healthcare environment, with strong communication and confidentiality. This role is on-site in Texas with day shifts and competitive pay.

Qualifications

• Minimum of a high school diploma or equivalent and at least 3 years in customer service or office settings, preferably in healthcare.
• Experience with scheduling, patient intake, or front desk duties is preferred.
• Ability to handle confidential information and work with a care team in a busy clinic environment.

Responsibilities

• Schedule patient appointments and prepare paperwork prior to visits.
• Receive patients, collect and file necessary documents, and maintain records.
• Process charges, assist with insurance claims, and communicate with patients and providers.

Skills

Customer service

Office administration

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Introduction

Nationally recognized as a Great College to Work For ,TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.

Position Description

This position is responsible for ensuring the smooth operation ofthe clinic patient flow and serving as the primary contact forpatients. Responsible for scheduling appointments, preparingnecessary paperwork before the patient visits, receiving patients,and maintaining records. In addition, this position is responsiblefor processing charges for clinic services, filing insuranceclaims, responding to requests for information from patients andinsurance companies and maintaining related information for thedepartment. Work is performed in usual clinic conditions andrequires a high degree of direct contact with patients, staff, andinsurance companies. Employees may have cash-handlingresponsibilities.

Major/Essential Functions

• Establishes close relationships with and serves as the primarypoint of contact for families.
• Communicates with care team members (mental health clinicians,senior clinic assistants, and providers) to facilitate patientcare.
• Remains aware of current services offered by serviceproviders.
• Maintains strict confidentiality in accordance with agencypolicies.
• May meet with patients and guardians before appointments toreview and update pharmacy preferences, location during the time ofappointment, and contact information.
• Maintains documentation of all patient and family encountersand completes reporting requirements according to organizationstandards.
• Tracks patient information and schedules confidentially.
• Tracks patient attendance at medical appointments and initiatesoutreach and missed appointment procedures, as necessary.
• Gathers all appropriate forms and consents.
• Checks all platforms for appropriate authorizations anduploading to Isilon and Epic for providers and clinicians.
• Coordinates and schedules initial intakes and communication ofappointment time to parents/guardians, providers, clinicians, andschool staff.
• Coordinates and schedules group sessions and communication ofappointment times to parents/guardians, providers, clinicians, andschool staff.
• Assists with rescheduling of appointments when needed.
• Tracks communication with parents, school staff, providers, andclinicians for initial appointments.
• Collaborates with professionals in a variety of settings suchas higher education institutions, school districts, medical clinicsand others through face-to-face, email, phone or mail contact.
• Constantly maintains a professional rapport and upholds TTUHSCvalues throughout all interactions.
• Maintains and updates professional knowledge and proficiencythrough continuing education, staff meetings, workshops and servingon special committees.

Occasional Duties

• Additional duties as assigned.

Required Qualifications

High school diploma or equivalent. Three (3) years of customerservice, office, or related experience, with two (2) of those yearsin a healthcare or dental clinic setting preferred. Additionaleducation may substitute for the experience requirement.

Preferred Qualifications

• Prior experience in a healthcare or medical office setting, EHR(Epic), appointment scheduling, or administrative support.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options –Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the-art software and facilities,and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

$22.51

Pay Grade Maximum

$22.51

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Grant Funded?

Yes

Travel Required

Up to 25%

Shift

Day

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.aspx.