Family Medicine Referrals Coordinator

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 42,981,000 - 88,828,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Certified Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center is seeking a dedicated support professional to coordinate referrals, data collection, and patient communication in a fast-paced environment.

The role emphasizes accurate record keeping, collaboration with care teams, and proactive patient advocacy to ensure smooth transitions through the referral process and access to services.

Qualifications

• High school graduation is required.
• Five (5) years progressively responsible related experience; additional education may exchange for required experience on a year for year basis.
• Medical Assistant certification is preferred.
• Strong customer service focus is preferred.
• Effective verbal and written communication skills are preferred.
• Teamwork orientation and ability to manage competing priorities are preferred.
• Resourcefulness in problem-solving and accountability for delegated tasks are preferred.

Responsibilities

• Track and document patient referrals to promote team awareness and patient safety.
• Assemble patient demographics, insurance/payer and health data.
• Handle insurance/payer prior authorizations.
• Provide patient and family communication, navigation, and advocacy through referrals.
• Establish and maintain communication with service providers and community resources.
• Update patient records with demographics, insurance and specialist consults, hospitalizations and ER visits.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Time management

Problem solving

Accountability

Education

High school diploma

Five years related experience

Job description

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

Performs supervisory and coordinative work in the operation of a specific program or departmental project. Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise program staff, volunteers and student assistants.

Major/Essential Functions

• Tracking and documentation of patient referrals to promote team awareness and ensure patient safety
• Assemble patient demographic, insurance/payer, and health data
• Insurance/payer prior authorization
• Provide patient and family communication, navigation, and advocacy through the referral process
• Establish and maintain communication and relationships with identified service providers and community resources
• Update patient records with demographics, insurance, and information on specialist consults, hospitalizations, ER visits, and community organizations related to their health.

Required Qualifications

• High school graduation
• Five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis.

Preferred Qualifications

• Medical Assistant certification
• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Organized and able to manage competing priorities
• Resourcefulness in problem-solving
• Able to take and follow through with delegated tasks and accountability

Required Attachments

Resume / CV

Benefits

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

15

Pay Grade Maximum

31.5

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

None

Shift

Day

Schedule Details

Monday - Friday, 8AM - 5PM

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 8A200

Army Military Occupational Specialty Code

15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y

Marine Military Occupational Specialty Code

0111, 3372, 6046

Navy Enlisted Classification Code

AZ, LS, MC, PS, RP, YN

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.