Patient Services Specialist Call Center

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Certified Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center in Lubbock, TX seeks a compassionate clinic scheduler to manage patient flow and front-desk operations. You will greet patients, prepare paperwork, schedule visits, and handle insurance processing with accuracy.

The role emphasizes confidentiality, strong communication, and dependable teamwork in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service, office, or related experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming patient calls promptly and professionally.
• Assess needs and schedule appointments.
• Document messages and route calls appropriately.
• Create and maintain accurate charts with demographic and insurance data.
• Verify insurance eligibility and coordinate scheduling with staff.
• Maintain patient confidentiality and HIPAA compliance.
• Follow center guidelines and policies with professionalism.

Skills

Customer Service

Communication

Education

High School diploma or GED

Job description

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values‑based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case‑by‑case basis, the institution may also sponsor eligible individuals for change‑of‑status or change‑of‑employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash‑handling responsibilities.

Major/Essential Functions

Answerincoming patient calls promptly and professionally providing exceptional patient services.

• Assess needs
• schedule appointments
• document messages
• route calls appropriately

Creates and maintains accurate charts.

• updates demographic
• insurance information
• ensures timely documentation in EMR system

Verifies insurance eligibility through third‑party website and company systems.

Coordinates scheduling and communicates effectively with front‑end staff and clinical teams to support efficient patient flow.

Maintain patient confidentiality and adheres to HIPPA regulations, privacy standard, and company policies when handling patient information.

Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism.

Required Qualifications

• A High School diploma or GED.
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

Bilingual English/Spanish

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head‑to‑toe well‑being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother‑Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state‑of‑the‑art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

16

Pay Grade Maximum

17.50

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website https://www.ttuhsc.edu/compliance/clery-report.aspx.