Sr ServiceNow Manager

Insight Global; Phoenix (AZ); On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

Relocation assistance

Bonus/RSUs

Job summary

Insight Global is seeking a Senior Manager, ServiceNow Platform to lead vision, governance, and delivery of the enterprise ServiceNow platform. You will own the platform roadmap, investment planning, release governance, and stakeholder engagement with business leaders, technical teams, and partners.

This role emphasizes platform strategy, governance, product management, and organizational leadership over hands-on development, offering relocation support and strong compensation including

Qualifications

• 8+ years of ServiceNow experience with deep platform knowledge.
• 5+ years of leadership experience overseeing enterprise platforms, products, or ServiceNow teams.
• Proven experience owning and governing an enterprise-wide ServiceNow platform.
• Strong experience with: ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Demonstrated success leading ServiceNow transformation, modernization, or governance initiatives.
• Experience managing managed service providers, strategic partners, and vendor relationships.
• Strong business and financial acumen with the ability to build investment cases and influence executive stakeholders.
• Proven track record of delivering governance and platform outcomes in a complex enterprise environment.
• Experience leading and developing technical teams, including Business Analysts, Developers, and Administrators.

Responsibilities

• Lead the vision, strategy, governance, and delivery of the enterprise ServiceNow platform.
• Own the platform roadmap, investment planning, release governance, and stakeholder engagement.
• Serve as the primary liaison between business leaders, technical teams, strategic partners, and MSPs.
• Balance platform strategy with executive communication and financial acumen to drive governance outcomes.

Skills

ServiceNow

Leadership

Platform governance

ITSM

ITOM

Vendor management

Executive communications

Job description

Insight Global is looking for a Sr Manager, ServiceNow Platform for a client in Phoenix, AZ.

Sr Manager, ServiceNow Platform

Location: Phoenix, AZ - onsite 4 days/week

*Relocation assistance available!

Duration: Permanent

Salary Range: $165K-$175K + bonus/RSUs

Must-Have Qualifications

• 8+ years of ServiceNow experience with deep platform knowledge
• 5+ years of leadership experience overseeing enterprise platforms, products, or ServiceNow teams
• Proven experience owning and governing an enterprise-wide ServiceNow platform
• Strong experience with: ITSM, ITOM, CMDB, Discovery, and Service Mapping
• Demonstrated success leading ServiceNow transformation, modernization, or governance initiatives
• Experience managing managed service providers, strategic partners, and vendor relationships
• Strong business and financial acumen with the ability to build investment cases and influence executive stakeholders
• Proven track record of delivering governance and platform outcomes in a complex enterprise environment
• Experience leading and developing technical teams, including Business Analysts, Developers, and Administrators

Position Overview:

Our client is seeking a Senior Manager, ServiceNow Platform to lead the vision, strategy, governance, and delivery of the enterprise ServiceNow platform. This individual will own the platform roadmap, investment planning, release governance, and stakeholder engagement while serving as the primary liaison between business leaders, technical teams, strategic partners, and managed service providers.

This role is ideal for a strong platform leader who combines ServiceNow expertise with executive communication, financial acumen, and people leadership. The focus is on platform strategy, governance, product management, and organizational leadership rather than hands-on architecture or development.

*This opportunity offers medical benefits, bonus, RSUs, & more!