ServiceNow Platform Manager

Addition Solutions Ltd; Denver (CO); Hybrid; USD 145,000 - 152,000; Full time

Job summary

Addition Solutions Ltd in Denver is seeking an experienced ServiceNow Platform Manager to own and evolve a developing platform. Hybrid work with 3-4 days on-site in Colorado.

Lead platform governance, roadmap alignment, and stakeholder collaboration while guiding a 6-month contract with potential extension. Strong ITSM/CSM expertise and ITIL knowledge are essential for continued growth.

Qualifications

• 5+ years of ServiceNow experience across platform management, product ownership, administration, business analysis or consulting.
• Experience taking ownership of a ServiceNow environment within an enterprise organisation.
• Strong governance and roadmap experience with the ability to balance strategic decisions and day-to-day delivery.
• Proven experience managing a ServiceNow SI or implementation partner, including evaluating designs and delivery plans.
• Strong knowledge of ITSM and CSM; exposure to CMDB/CSDM, ITOM, ITAM, Service Catalog, workflow automation is beneficial.
• CSA and Implementation Specialist certifications across ITSM/CSM.
• ITIL principles knowledge; ITIL Foundation certification is favourable.
• Ability to translate business requirements into a structured platform backlog.
• Comfort with hands-on administration when needed, not just management.

Responsibilities

• Take ownership of the ServiceNow platform leadership, governance and delivery oversight.
• Build and manage the ServiceNow roadmap aligning investments with business needs.
• Own backlog and demand process; translate stakeholder requirements into priorities.
• Manage external SI relationship; review designs, estimates and delivery plans.
• Maintain governance, documentation and platform knowledge internally.
• Oversee releases, upgrades, maintenance and change activity across the platform.
• Collaborate with IT, Security, Infra and Enterprise Applications to improve processes and adoption.
• Continue expanding ITSM and CSM capabilities; explore IRM and other modules.

Skills

ServiceNow experience

Platform governance

Roadmap leadership

Backlog management

Vendor management

Stakeholder engagement

ITSM/ITIL knowledge

Education

ServiceNow CSA certification

ServiceNow Implementation Specialist ITSM/CSM

ITIL Foundation certification

Tools

ServiceNow platform

Job description

A growing technology business is looking for an experienced ServiceNow Platform Manager to take ownership of a developing platform with plenty of scope to evolve. You’ll shape the roadmap, strengthen governance and make sure ServiceNow delivers real value across the wider organisation.

Role Overview:

Location: Denver, Colorado. Hybrid/3-4 days per week in Broomfield, Colorado.

Contract Type: Corp to Corp (C2C)

Candidate Essentials: Must have an active LLC or Corporation to work on a C2C contract

Contract Length: 6 month initial contract with potential to become permanent.

Package: $105–$110 per hour

Industry: Technology

What You’ll Be Doing:

• Take overall ownership of the ServiceNow platform, with roughly 70% of your time focused on platform leadership, governance and delivery oversight
• Build and manage the ServiceNow roadmap, aligning investment and priorities with changing business requirements
• Own the backlog and demand process, turning stakeholder requirements into clear priorities and achievable platform improvements
• Manage the relationship with the external Systems Integrator, reviewing and challenging solution designs, estimates, delivery plans and technical approaches
• Ensure the business retains strong internal platform knowledge, documentation and governance rather than becoming overly dependent on external partners
• Oversee releases, testing, upgrades, platform maintenance and change activity across the ServiceNow environment
• Work directly with stakeholders across IT, Security, Infrastructure, Enterprise Applications and wider business functions to improve processes and platform adoption
• Continue developing existing ITSM and CSM capabilities while identifying opportunities to expand ServiceNow across the organisation
• Help improve employee onboarding and other internal workflows through automation and better use of the platform
• Assess future modules and capabilities, with Integrated Risk Management (IRM) among the next areas being considered
• Keep approximately 30% of the role technically focused, stepping into administration or configuration where needed while the SI handles the majority of development work
• Improve reporting, dashboards and KPIs to give leadership greater visibility over platform performance, adoption, demand and delivery
• Maintain strong controls around integrations, access, data quality, technical debt and platform customisation

Main Skills Needed:

• 5+ years of ServiceNow experience across platform management, product ownership, administration, business analysis or consulting
• Experience taking meaningful ownership of a ServiceNow environment, ideally within an enterprise organisation
• Strong ServiceNow governance and roadmap experience, with the confidence to balance strategic platform decisions with day-to-day delivery
• Proven experience managing a ServiceNow SI or implementation partner, including the technical understanding to challenge designs, estimates and proposed solutions
• Strong knowledge of ITSM and CSM, with broader exposure to areas such as CMDB/CSDM, ITOM, ITAM, Service Catalog, workflow automation or Performance Analytics beneficial
• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Implementation Specialist certifications across ITSM and CSM
• Strong understanding of ITIL principles; ITIL Foundation certification would be beneficial
• Ability to gather business requirements, lead stakeholder conversations and translate competing priorities into a structured platform backlog
• Comfortable being hands‑on when required rather than operating solely at management level
• IRM experience would be particularly useful as the platform moves into its next phase of development
• Experience working in enterprise environments preferred, although strong consulting or high‑growth/scale‑up experience will also be considered

What’s in It for You:

• 40-hour-per-week contract with the opportunity to make an immediate impact.
• Ownership of a ServiceNow platform that is still relatively early in its maturity, giving you genuine influence over how it develops
• A broad remit spanning platform strategy, governance, vendor management, stakeholder engagement and technical oversight
• The chance to take ServiceNow beyond its current core use cases and support wider adoption across the business
• Exposure to an evolving roadmap covering areas such as IRM, HR Service Delivery, Security Operations, AI enablement and further workflow automation
• Potential for contract extension or conversion into a permanent position as the platform roadmap develops

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.