ServiceNow Platform Owner

Alldus International Consulting Ltd; New York (NY); On-site; USD 180,000 - 220,000; Full time

Job summary

Alldus International Consulting Ltd is hiring a ServiceNow Platform Owner in New York to take technical ownership of the ServiceNow platform. You will lead strategy, governance, and roadmap, while hands-on administering configurations, integrations and upgrades to deliver secure, scalable ITSM solutions.

You will mentor a team of administrators and developers, ensure ITIL-aligned practices, and translate business priorities into platform initiatives, evaluating external proposals as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or similar.
• Hands-on experience administering and configuring the ServiceNow platform.
• Recent ServiceNow technical expertise, preferably within last 2 years with management duties.
• Proven experience overseeing ServiceNow implementations, upgrades or platform improvement programs.
• Strong leadership in IT Service Management.
• Deep knowledge of ITSM processes, ITIL principles and best practices.
• Certifications such as CSA / ISS / CAD are a plus.
• Experience managing ServiceNow admins and developers.

Responsibilities

• Define and lead strategy, governance and technical roadmap for the ServiceNow platform.
• Manage platform configuration, administration, integrations, upgrades and performance.
• Improve ITSM processes: Incident, Problem, Change, Request, Configuration Management.
• Resolve complex platform issues through hands-on involvement.
• Lead and develop a team of ServiceNow admins and developers.
• Ensure solutions are secure, scalable and business-aligned.
• Assess releases and introduce valuable features.
• Translate priorities into a clear platform roadmap.
• Evaluate proposals from consultants and partners.
• Analyze performance and drive continual ITIL-aligned improvements.

Skills

Leadership

ITSM

ITIL

Stakeholder management

Communication

Team mentoring

ServiceNow administration

Platform governance

Education

Bachelor's degree in CS/IS

Tools

ServiceNow

Job description

Our client, a leading insurance organization, are hiring a ServiceNow Platform Owner to join the team in New York. The successful candidate will take technical ownership of the ServiceNow platform, combining IT service management leadership with hands-on administration expertise to deliver a secure, scalable solution aligned with organizational requirements.

Responsibilities

• Define and lead the strategy, governance and technical roadmap for the ServiceNow platform.
• Manage the platform's configuration, administration, integrations, upgrades and overall performance.
• Improve core ITSM processes, including Incident, Problem, Change, Request and Configuration Management.
• Resolve complex administrative and technical platform issues through direct, hands-on involvement.
• Lead, mentor and develop a team of ServiceNow administrators and developers.
• Ensure all platform solutions are secure, scalable and aligned with wider business objectives.
• Assess ServiceNow releases and emerging capabilities, introducing valuable features where appropriate.
• Work with business and technology leaders to translate organizational priorities into a clear platform roadmap.
• Evaluate and challenge technical proposals from consultants, vendors and implementation partners.
• Analyze platform performance and adoption, using insights to drive continual improvement and maintain ITIL compliance.

Skillset

• Bachelor's degree in Computer Science, Information Systems or similar.
• Previous hands-on experience administering and configuring the ServiceNow platform.
• Recent ServiceNow technical expertise, ideally maintained within the past two years alongside management responsibilities.
• Proven experience overseeing ServiceNow implementations, significant upgrades or platform improvement programs.
• Strong leadership experience within an IT Service Management function.
• In-depth knowledge of ITSM processes, ITIL principles and service management best practices.
• Relevant ServiceNow certifications, including Certified System Administrator, Certified Implementation Specialist or Certified Application Developer, would are a big plus.
• Experience managing and developing ServiceNow administrators, developers or comparable technical teams.
• Strong communication and stakeholder management skills across executive, business and technical audiences.

Benefits

• Salary: Circa. $200k.