Sr. ServiceNow Developer

Insight Global (United States); Raleigh (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Insight Global is seeking an experienced ServiceNow Developer to design, develop, and implement scalable solutions across multiple ServiceNow modules for a managed services environment. You will partner with Product, Engineering, and Operations to automate workflows and improve service delivery for enterprise customers.

The Senior/Developer will translate business requirements into technical designs, drive automation initiatives, and mentor junior team members while supporting platform upgrades

Qualifications

• Experience designing and developing ServiceNow solutions across modules such as ITSM, ITOM, CSM, and IRM.
• Ability to translate business requirements into scalable technical designs.
• Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, UI Policies).

Responsibilities

• Design and develop scalable ServiceNow solutions across TPSM, ITOM, SPM, IRM, CSM, and related modules.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and other components.
• Build automated workflows using Flow Designer and Integration Hub.
• Create reusable development patterns for multiple customers.
• Integrate ServiceNow with external systems via REST/SOAP and other APIs.
• Participate in platform upgrades, testing, and release management.
• Mentor junior developers and contribute to team knowledge sharing.
• Lead troubleshooting and root-cause analysis for complex platform issues.

Skills

ServiceNow Development

Workflow Automation

Integration Hub

REST/SOAP APIs

JavaScript

Security & Compliance

Mentoring/Leadership

Tools

Flow Designer

Integration Hub

REST APIs

SOAP APIs

CMDB

Job description

The ServiceNow Developer will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to support managed services and internal operations. This role will partner closely with Product, Engineering, Operations, and Service Delivery teams to enhance workflows, automate processes, and improve overall service experience for enterprise customers. The ideal candidate has experience in an MSP or enterprise managed-services environment and understands how to build repeatable, scalable ServiceNow solutions that support multiple customers and operational service-delivery models. The Senior Developer will partner with Product, Engineering, Architecture, Operations, and Service Delivery teams to translate business requirements into technical solutions, drive automation, improve operational efficiency, and continuously enhance the platform.

Day-to-Day

• Design and develop scalable solutions within the ServiceNow platform across TPSM (Technology Provider Service Management), ITOM (IT Operations Management), SPM (Strategic Portfolio Management), IRM (Integrated Risk Management), CSM (Customer Service Management), and related modules
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Access Control Rules (ACLs), and other platform components
• Build automated workflows using Flow Designer and Integration Hub and/or Workflow Data Fabric
• Establish reusable development patterns and standardized configurations that can be leveraged across multiple customers
• Build and maintain integrations between ServiceNow and external systems such as monitoring tools, cloud platforms, and CMDB (Configuration Management Database) sources
• Drive automation initiatives to improve operational efficiency and reduce manual effort
• Design, develop, and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, web services, and other appropriate integration technologies
• Participate in platform upgrades, testing, and release management
• Provide advanced troubleshooting and support for ServiceNow-related issues
• Independently translate business requirements into technical designs and development solutions
• Provide technical recommendations and communicate design trade-offs to technical and business stakeholders
• Conduct code reviews and promote secure, maintainable development standards.
• Mentor junior developers and administrators and contribute to team knowledge sharing
• Lead troubleshooting and root-cause analysis for complex platform and production issues
• Deliver reliable and maintainable ServiceNow enhancements with limited day-to-day technical direction
• Contributes to development standards, code quality, documentation, and team capability