Sr. ServiceNow Developer

Accord Technologies Inc; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Accord Technologies Inc in Atlanta, GA seeks a Senior ServiceNow Developer for a 12-month W2 contract. The role emphasizes hands-on implementation across ITSM/CSM, integration, and process improvements within ServiceNow. 10+ years’ experience and ITIL knowledge are required.

The candidate will work on design, development, and deployment tasks, collaborating with cross-functional teams to optimize the ServiceNow platform and drive backlog delivery.

Qualifications

• Total 10+ years of experience required.
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP).
• Must have direct, hands‑on experience implementing or being part of a core ServiceNow Implementation team.
• Strong knowledge and implementation experience with ITSM and CSM.
• Solid understanding of ITIL frameworks, change management, and continuous process improvement.

Responsibilities

• Development & Backlog Execution: rapidly absorb requirements to develop, configure, test, and deploy solutions for backlog items using ServiceNow workflows and Flow Designer.
• Service Portal & Catalog Management: create and enhance complex Service Catalog items and support the Service Portal/Employee Center for better user experience and self-service adoption.
• Knowledge Management: maintain KB structure with governance and usability.
• Implementation & Integration: full lifecycle tasks including configuration, system integration, testing, and requirements gathering; design robust integration between ServiceNow and third-party systems.
• Reporting & Dashboards: create and maintain ServiceNow reports and dashboards for actionable insights.
• Documentation: produce clear technical and process documentation in the knowledge base.

Skills

ServiceNow Best Practices

Workflow

Customization

Client Scripts

Business Rules

UI

Policies

Integration Protocols (REST/SOAP)

ITSM

CSM

ITIL

Change Management

Flow Designer

Tools

Flow Designer

Job description

Title: Sr. ServiceNow Developer

Location: Atlanta, GA (Locals needed)

Duration: 12 months

Position type: W2 contract

Required Skills

Total 10+ years of experience

Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (3 Years)

Must have direct, hands‑on experience, implementing or being an active part of a core ServiceNow Implementation team. (3 Years)

Strong, technical knowledge, and implementation experience with ITSM and CSM. (3 Years)

Solid understanding of ITIL frameworks, change management, and continuous process improvement activities (3 Years)

Implementation

Must have direct, hands‑on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major module deployment, or system migrations).

Minimum of 3-5+ years of hands‑on experience as a ServiceNow Developer/Administrator.

Strong, Technical Knowledge, and Implementation Experience With ITSM (Incident, problem, change, knowledge, and catalog/request management) and CSM (Customer Service Management).

Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.

Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP).

Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Soft Skills

• Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
• Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
• Diplomacy & problem‑solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high‑pressure issues.
• Collaboration: A team‑oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Adaptability: Highly organized, flexible and capable of prioritizing tasks in a fast‑paced environment.

Preferred Qualifications (Plus)

• Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
• ServiceNow‑Related Certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Job Description

Under broad supervision, designs, codes, tests, modifies and debugs computer software. The CLIENT is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re‑implementation endeavors. This role requires a self‑starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities

• Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self‑service adoption.
• Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third‑party business systems.
• Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
• Documentation: Author clear, concise technical, and processes day‑time tasks utilizing the ServiceNow Knowledge Base module.